Service Manager

The Del Grande Dealer Group is searching for talented automotive service professionals to join their team. DGDG’s vision for success is driven by our unique culture and cutting-edge technology.

To make our vision real, we look for professionals who think differently and strive to provide 100% guest satisfaction.

We provide top-notch training to ensure your success.

As a  Service Manager , you will lead our talented team of automotive professionals providing world class customer service to our guests.

This position is responsible for the overall performance of the department by : instilling the DGDG Core Values, growing the team, caring for guests and meeting OEM requirements.

What you'll be working on :

• Guide, lead and mentor the service organization to maximize their personal potential
• Implement strategies and processes to meet the department objectives
• Ensure a great guest experience
• Develop relationships with every team member
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
• Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

What you need to bring to the table :

Salary :   $84,000-$240,000 / annually

Industry Leading Benefits :

More about DGDG :

The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area.

Our team is over 1,000 strong and growing.

We’ve been named a Bay Area News Group Top Workplace for 15 consecutive years (not to mention being named a Top Workplace USA in 2020).

Our enthusiastic and courteous team, award-winning culture, combined with our cutting-edge technology, provide guests with a one-of-a-kind, “best-in-class" dealership experience.

DGDG's 4 core values of Integrity, Caring, Performance, and Efficiency have stood at the cornerstone of our success.

Our shared passion for training, teaching, recognition, reward, and promotion produce results that set us apart.

“Be happy” is much more than a slogan.

It’s a way of doing business.

We pride ourselves on making our guests and our team members exceedingly happy.

And we’d be happy if you joined us!

DGDG takes your privacy seriously.

You can learn more here :   DGDG Privacy Policy

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.