Manager, Customer Experience Remote

Manager, Helix Bar Review Customer Engagement

For nearly 40 years, nonprofit AccessLex Institute has been partnering with our member institutions the nearly 200 state-affiliated and nonprofit ABA-approved law schools to meet the ever-changing needs and challenges of law students and the legal education community we serve. From providing free resources for every step of the law school journey to maximizing the value and affordability of a law degree through research and policy advocacy, we exist to increase access and further the success of aspiring lawyers from admission to law school to admission to the bar. Helix Bar Review is our latest service in pursuit of our nonprofit mission empowering the next generation of lawyers.

Salary for this position is $80,000-90,000.

Job Summary : Reporting to the Director of Helix Bar Review Customer Experience, the Manager plays a key role in executing Helix content and communications strategies while supporting the ongoing development and enhancement of the Helix product. This position manages communication channels and oversees the creation, coordination, and review of resources that drive student engagement and outreach. The Manager collaborates closely with the marketing team to provide insights on law school bar passage initiatives, competitive trends, and broader industry developments, helping to expand awareness of Helix products across multiple platforms (e.g., email, social media, web). As a member of the Product team, the role also contributes to quality assurance processes across all Helix courses. This position requires strong project management skills to balance multiple initiatives, deadlines, and cross-functional collaborations. The Manager serves as a bar exam knowledge expertcrafting accurate, compelling, and effective materials on both Helix products and general bar exam success strategies. Through deep expertise, exceptional service, and a collaborative approach, this individual supports schools, students, and the broader Helix team in achieving shared goals.

Responsibilities and Duties :

• In partnership with the Director, Helix Bar Review Customer Experience, develops and executes strategy, goals, and benchmarks for assigned bar review engagement, content, and communication initiatives.
• Manages the intake and coordination of pre-sales communications, ensuring timely, accurate, and professional follow-up through collaboration with internal teams and external partners.
• Provides exemplary communication and writing support across all customer care channels, including email, phone, and coaching appointments, ensuring a consistent and high-quality customer experience.
• Supports and refines content creation processes and communication procedures to ensure clarity, consistency, and alignment with brand standards.
• Oversees the weekly cadence of in-course and pre-sales communications; drafts and edits high-quality email, text, blog, and related content to drive engagement throughout pre-sales, sales, and study cycles.
• Monitors and analyzes engagement metrics and responses to outreach and educational efforts, recommending improvements based on data-driven insights.
• Collaborates with the marketing team by curating and funneling social media content for distribution across appropriate channels.
• Represents the company as an ambassador at industry conferences, tradeshows, and other events, exemplifying professionalism and strong communication on behalf of Helix.
• Maintains and updates records within the contact management system (CMS), including contact information, event participation, and campaign tracking.
• Demonstrates thorough knowledge of Company products and services and articulates their value to diverse audiences across multiple contexts.
• Provides thoughtful analysis and recommendations for new or enhanced products and services that support member schools, students, and recent alumni.
• Contributes to the development, editing, and quality assurance of new products, services, and communications to ensure accuracy, engagement, and alignment with organizational goals.
• Collaborates with the marketing team to maintain a consistent, professional social media presence that supports brand awareness, lead generation, and engagement initiatives.
• Keeps the Director, Helix Bar Review Customer Experience, informed of any emerging issues or red flags.
• Performs other duties as assigned toward the overall success of the organization.

Candidate Requirements :

Experience providing advice and customer service to bar exam takers

J.D. required; passed at least one bar required

This is a full-time, exempt position located in a remote office. The incumbent is expected to be present and accessible for at least 40 hours per week, subject to approved leave time, travel and other absences as described in the Employee Handbook or as otherwise agreed by the Company. The Company's standard hours of operation are Monday through Friday, 8 : 15 a.m. to 5 : 00 p.m.

Equal Employment Opportunity Statement : AccessLex Institute provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.