Perform duties to respond to incoming pharmacy calls from patients, prescribers offices, insurance companies, and manufacturers, and employ one call resolution, where appropriate.
Effectively resolve all callers concerns and make routine outbound calls to assist current patients and prescribers offices with maintenance of monthly prescription refills.
Address related questions and concerns while providing excellent customer service. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion, and safety.
- Respond to incoming calls or make outbound calls to current patients and prescribers offices to process medication refills and schedule delivery to ensure continuity and maintenance of therapy while building trusted and enduring customer relationships
- Utilize knowledge of the pharmacy processes and procedures to ensure that callers needs are met, address questions and concerns and escalate issues involving complex clinical matters to clinical team as appropriate
- Utilize personal effectiveness and effective listening to quickly assess caller s needs and use critical thinking skills to determine best resolution
- Communicate financial obligations, copayments and past due balances to patients and process and safeguard credit card transactions
- Facilitate communication between internal team, patients and prescribers offices to support patients therapy compliance through transmittal of status updates, template letters, notifications of triage or transfer, etc.
- Use computer system to locate patients and document case activity, communications and correspondence in computer system to ensure completeness and accuracy of patient contact records
- Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies
- Perform other related duties as assigned
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Minimum
- High School Diploma or GED
- 1 year of experience of telephone high touch, high quality customer service experience involving computer skills
- Any additional specialized training in general office routines and computer and software operation
- Superior interpersonal effectiveness, telephone customer service and relationship building skills
- Excellent Microsoft Office software skills, including Excel and Outlook in Windows format with demonstrated adaptability to internal pharmacy systems
- Ability to multitask during and between calls to review patient history, job aids, reference material, policies and procedures, as well as document patients records
- Ability to utilize problem solving and critical thinking to quickly understand what caller is wanting to determine best resolution or person to handle
Desired
- Any prior experience in medical or specialty pharmacy setting
Patient Care Coordinator - 10:30AM to 7PM
Respond to incoming calls or make outbound calls to current patients and prescribers offices to process medication refills and schedule delivery to ensure continuity and maintenance of therapy while building trusted and enduring customer relationships. Ability to multitask during and between calls t...
Bilingual Patient Care Coordinator - Spanish - 10:30AM - 7PM - WFH After Training
Apply today to become part of our Kroger family! Minimum - High School Diploma or GED - 1 year of experience of telephone high touch, high quality customer service experience involving computer skills - Any additional specialized training in general office routines and computer and so...
Patient Care Coordinator - 10:30AM - 7PM - WFH After Training
Respond to incoming calls or make outbound calls to current patients and prescribers offices to process medication refills and schedule delivery to ensure continuity and maintenance of therapy while building trusted and enduring customer relationships. Ability to multitask during and between calls t...
Bilingual Patient Care Coordinator
Our client is a fast growing clinical research site network that started in 2015 and grew to 11 sites with plans to double in the next couple years! They have run Phase I - IV trials in therapeutic areas mainly focused in GI, Hepatology, and CNS! Their goal is to be the best place to work in the cou...
Bilingual Patient Care Coordinator
Our client is a fast growing clinical research site network that started in 2015 and grew to 11 sites with plans to double in the next couple years! They have run Phase I - IV trials in therapeutic areas mainly focused in GI, Hepatology, and CNS! Their goal is to be the best place to work in the cou...
Patient Access Coordinator - Benefits Exp Preferred - WFH After Training - 10:30AM - 7PM
Apply today to become part of our Kroger family! Minimum - High School Diploma or GED - 1 year of proven work experience in a healthcare or customer service industry - Superior telephone customer service skills - Demonstrated strength in listening, oral and written communications...
Dental Hygienist Patient Care Coordinator
DENTAL HYGIENIST PATIENT CARE COORDINATOR. Under the direction of the Associate Dean for Clinical Affairs, the Dental Hygienist Patient Care Coordinator will be responsible for the case management of dental students and the hygiene students that associate with those students. The incumbent will over...
Dental Hygienist Patient Care Coordinator
Posting Summary Functional Position Title DENTAL HYGIENIST PATIENT CARE COORDINATOR Position Number Appointment Type Regular Location-City New Orleans School/Division LSUNO DENTISTRY Department LSUNO D/S-Academic and Clinic Position Summary Under the direction of the Associate Dean for Clinical Affa...
Pharmacist - ON SITE - 10:30AM -7PM
Apply today to become part of our Kroger family! Minimum - Bachelor's Degree Pharmacy - Demonstrated excellence in attention to detail and the ability to successfully manage multiple priorities with critical focus on accuracy and safety - Strong team building skills, with the ability ...
Pharmacist - ON SITE - 10:30AM -7PM
Perform functions to dispense prescription medications to patients in keeping with providers prescription orders, provide expert counsel to patients regarding the safe use of prescription medications, and ensure that pharmacy prescription services are provided in compliance with regulatory, policy a...