Implementation Manager

About Teambridge :

More than 60% of workers in the US (and 70% of workers in the world) are paid hourly, and the businesses that employ them each have their own unique processes and workflows when it comes to managing their workforce. Unfortunately, the workforce management tools that have historically been available to them are some combination of rigid, outdated, or not built for an on-the-go workforce.

Teambridge is the composable, AI-native workforce management platform. Teambridge is powered by modular, no-code blocks that can be combined to automate any task or process that comes with managing a large workforce, such as hiring and onboarding, or time tracking and scheduling. And because today's workers are on-the-go, Teambridge is mobile-first, giving staff a consumer-grade mobile app that drives engagement and significantly improves staff retention.

With a $28M Series B raised in 2024, Teambridge is funded by General Catalyst, Mayfield and industry leading angel investors as we build flexible, efficient, and intuitive solutions for complex workforce challenges. Based in San Francisco, Teambridge is committed to redefining the industries we partner with.

Responsibilities

• Lead customer onboarding projects from kickoff to go-live, ensuring timelines, deliverables, and technical requirements are met.
• Become a subject matter expert on the Teambridge platform to provide hands-on guidance through integration, configuration, and deployment.
• Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success to ensure customer goals are aligned with product capabilities.
• Develop and execute implementation plans based on customer needs and organizational workflows, helping them transition from legacy systems or manual processes.
• Manage multiple onboarding projects concurrently, maintaining communication, documentation, and stakeholder alignment throughout.
• Train customer teams (technical and non-technical) on best practices and platform usage to ensure early and effective adoption.
• Identify potential roadblocks and proactively problem-solve to ensure smooth implementation.
• Capture feedback from onboarding engagements to inform continuous improvements in product, support, and implementation processes.

Qualifications

Bonus Points

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