Customer Solutions Manager – EBA (Experience-Based Acceleration)

Customer Solutions Manager – EBA (Experience-Based Acceleration)  Location :

• Rockville, MD  Customer Focus :  U.S.
• Federal Government  About the Role  As a Customer Solutions Manager (CSM) for Experience-Based Acceleration (EBA) at Essential Software, Inc., you will be responsible for driving transformative outcomes for U.S.
• Federal Government customers by helping them accelerate their cloud adoption journey and unlock measurable business value.
• You will leverage the EBA methodology — a proven, scalable framework for large-scale digital transformation — to guide agencies in building cloud foundations, modernizing operations, and innovating for ESI customers.  In this pivotal role, you will work cross-functionally across technology, operations, and leadership teams to help customers achieve success through cloud adoption, modernization, and GenAI / ML innovation.

Your ability to combine technical acumen, strategic business thinking, and program management expertise will enable you to lead customers through complex transformation initiatives while ensuring alignment with ESI’s innovation principles.  Key Responsibilities  Lead EBA Engagements :

We value diverse experiences, inclusive teamwork, and continuous learning. You’ll join a collaborative environment where you can drive meaningful change, grow your career, and make a tangible impact on public service.  Work Environment  Location :