Desktop Support Technician

Desktop Support Technician II

Mountain View, CA – Onsite role (5 days / week)

Contract Role

Responsibilities

• Provide end-user support across all facets of the corporate computing environment
• Troubleshoot software, hardware, and connectivity issues for both Macintosh and Windows systems
• Deliver high-touch support with strong communication and interpersonal skills
• Diagnose and articulate root causes for technical issues, ensuring effective resolution
• Install, upgrade, and maintain software, hardware, and peripherals
• Support encryption, security tools, and triage activities within secure environments
• Assist users with system and server access requests
• Provide remote support for employees using Citrix, VDI, and Avaya / Cisco / Polycom telephony
• Manage shared mailboxes and distribution lists in Exchange
• Distribute and patch software using UEM and HUB technologies
• Document trends and insights in daily team meetings to improve support operations
• Maintain knowledge base and process documentation for accuracy and efficiency
• Work closely with Tier 3 teams on escalated issues and project initiatives
• Manage personal and team ticket queues, ensuring timely closure
• Serve as a Knowledge Domain Expert for specific technologies or processes

Qualifications

Required Skills

Interview Process

Thanks,

Nandit