Patient Services Representative II - Part Time

Job Opportunity At Sutter Health

PAMF-Palo Alto Medical Foundation CAD is seeking a professional to serve as the first point of contact for patients entering the medical facility. This role is intended for use by positions employed by an outpatient facility. The individual will greet and check-in patients, verify information, schedule appointments, and update the Electronic Health Record (EHR). They will facilitate intake procedures such as completion of healthcare and insurance forms and collecting payments for services. The candidate will gain confidence and cooperation from the patient, their family / support group, and other healthcare providers through competent job performance and effective communication. They will adhere to all organizational, local / state / federal regulations, codes, policies, and procedures to ensure privacy and safety while delivering optimal patient care. The individual may also be responsible for performing specific tasks and / or orienting other staff to the department.

Schedule : Varied 4-hour shifts ranging between 7 : 30 am 8 : 15 pm, including weekends and holidays. This position supports multiple specialties.

Job Requirements

Education : Equivalent experience will be accepted in lieu of the required degree or diploma. High School Diploma or equivalent education / experience.

Typical Experience : 1 year of recent relevant experience.

Skills and Knowledge : Basic knowledge of insurance policies and procedures, as well as patient billing. Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form. Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel. Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines. General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook). Ability to work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions. Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options. Ensure the privacy of each patient's Protected Health Information (PHI). Build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.

Job Shift : Varied

Schedule : Part Time

Shift Hours : 4

Days of the Week : Variable

Weekend Requirements : Every Weekend

Benefits : Yes

Unions : No

Position Status : Non-Exempt

Weekly Hours : 20

Employee Status : Regular

Sutter Health is an equal opportunity employer EOE / M / F / Disability / Veterans. Pay Range is $30.34 to $37.92 / hour. The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate's experience, education, skills, licensure and certifications, department equity, training, and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.