Bilingual Call Center Specialist

A company is looking for a Call Center Specialist to provide quality customer service in a remote, part-time capacity.

Key Responsibilities

Manage calls by taking ownership to enhance customer experience and build relationships

Schedule appointments, transmit messages to the clinical team, and answer medication refill questions

Demonstrate proficient data entry skills and maintain confidentiality while providing customer service

Required Qualifications

Bilingual in English and Spanish is required

Associate's Degree OR Medical Assistant Certification with 1 year of experience

Experience in a call center or busy phone system

Electronic appointment scheduling experience

Must reside and work in the United States with access to reliable, high-speed Internet