Operations Manager, Financial Services

Job Title

Manages and coordinates assigned units with complex responsibilities or a large team within the Administrative Services Unit (ASU). Manages a team of professionals providing technical, functional, and operational expertise in support of the account termination / closing process within Wealth. Manages the provision of support for transactional processing, risk and control monitoring, reconciliation, problem resolution research and management reporting and analysis. Leads the development or enhancement of new service offerings and process changes.

Primary Responsibilities :

• Responsible for the planning, leadership, problem resolution, analysis, and reporting for a team with complex responsibilities or with responsibilities for a large team of employees while ensuring all daily, weekly and monthly work is completed timely and accurately and as defined by Service Level Agreements (SLAs), while complying with pertinent policies and regulations.
• Provide technical, functional, and operational expertise in Department work policies and procedures, and provide recommendations for department policy or procedure changes.
• Facilitate process innovation focusing on creating efficiency and enhancing the control environment.
• Implement and review metrics reports to identify opportunities to enhance efficiency and controls. Make process changes as needed to achieve improvements.
• Engage with staff and peers, when necessary, in the resolution of complex problems through application of industry and experiential knowledge and skills.
• Responsible for unit contingency planning and regulatory compliance.
• Actively participate on projects impacting the process including, but not limited to, developing test plans, strategies, and scripts, independently testing system releases and enhancements and delegating project tasks.
• Responsible and accountable for the budget process and financially accountable for the Department / unit.
• Serve as main business unit contact for critical production issues and unique business situations.
• Identify, report, and escalate all risk and compliance issues, breaches, and suspicious activities.
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
• Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities : This position requires a comprehensive knowledge of business, applicable regulations, and affiliated technology with the ability to plan, organize and manage the work of assigned staff and produce results. The position works with uncertainty with discretionary solutions, possessing moderate risk to organization.

Education and Experience Required : Bachelor's degree and a minimum of 5 years' relevant experience, or in lieu of a degree, a combined minimum of 9 years' higher education and / work experience, including a minimum of 5 years relevant experience. Minimum of 2 years' work leadership, supervisory and / or managerial experience. Strong analytical skills. Strong problem-solving skills. Strong written and verbal communication skills. Detail-oriented. Well-organized. Willing to work a flexible schedule. Demonstrated success operating in a team environment. Experience using pertinent word processing and spreadsheet software.

Education and Experience Preferred : Bachelor's degree in business, Finance or Accounting. Advanced degree such as JD (Juris Doctor) CFP (Certified Financial Planner) and / or CTFA (Certified Trust & Financial Advisor) certification. Minimum of 4 years' experience in financial services industry. Minimum of 3 years' supervisory or project management leadership experience. Proven experience leading and developing a unique team. Ability to work under time constraints. Knowledge of Bank systems. Knowledge of Bank culture. Understanding of Wealth Management and / or Capital Markets business.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $93,614.36 - $156,023.93 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location : Wilmington, Delaware, United States of America. M&T Bank Corporation is an Equal Opportunity / Affirmative Action Employer, including disabilities and veterans.