Service Manager - Livonia, MI

Service Manager

Let's connect! Apply today to schedule your on-site interview! Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast-paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement, and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team, and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results. If you are looking for more than a job, apply today and begin your career with the tire and auto service innovation leader!

General Description : As a Service Manager, you will gain hands-on experience in one of Goodyear's auto service centers by making meaningful connections while delivering outstanding service. You will also be responsible for managing the service department effectively by scheduling associates, service appointments, and organizing work flow to deliver quality work on time to guests.

Responsibilities will include, but will not be limited to :

• Manage the service department effectively by scheduling associates, service appointments, and organizing work flow to deliver quality work on time to guests.
• Help drive and reach sales goals through guest interactions including tire and service sales.
• Build guest relationships and ensure guest satisfaction by being the liaison between technicians and guests.
• Responsible for contributing to the training and development of service department associates.
• Articulate all warranties, promotions, and advertisements.
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines.
• Maintain a clean and safe work and guest area.
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.

Basic Qualifications :

Preferred Qualifications :

Position Criteria :

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