Bilingual Call Center Representative (English & Spanish) for Tax Relief Company

Job Description

Job Description

Remote call center is looking to hire an English / Spanish bilingual call center representative that will follow a script to assist callers with tax issues.

This is a remote position so you must have good quality internet.

You will be developing a personal relationship with our callers so you must have strong people skills.

Primary Duties and Responsibilities :

• Acts as a facilitator between referral sources and our fulfillment providers regarding IRS tax debt and other financial or tax related services
• Consistently gains customer commitment throughout the referral process
• Develops and maintains positive relationships with key referral sources
• Act as a liaison between service providers and the customer
• Draft communications to prospective customers (text)
• Accurately refer clients to the appropriate provider organization
• Maintains thorough understanding of competitors' strengths and weaknesses and USPs of our partners

Job Qualifications and Requirements :

Schedule :