Client Advocate
Job Description
Client Advocate
Locations : Jacksonville, FL Hybrid Remote
Get To Know The Team :
SS&C Advent, a leading provider of innovative software and services for the global investment management industry, is seeking a Client Advocate to join our industry leading Black Diamond Service Team .
In this role, you will join a dynamic team as an integral part of the day-to-day process of supporting our clients using our Black Diamond Wealth Platform™ solution.
Like what you read? Then you may be a perfect candidate to join the company ranked #1 on the list of Best Places to Work in Jacksonville.
Why You Will Love It Here!
Flexibility : Hybrid Work Model & a Business Casual Dress Code, including jeans
Your Future : 401k Matching Program, Professional Development Reimbursement
Work / Life Balance : Flexible Personal / Vacation Time Off, Sick Leave, Paid Holidays
Your Wellbeing : Medical, Dental, Vision, Employee Assistance Program, Parental Leave
Diversity & Inclusion : Committed to Welcoming, Celebrating and Thriving on Diversity
Training : Hands-On, Team-Customized, including SS&C University
Extra Perks : Discounts on fitness clubs, travel and more!
What You Will Bring :
- The ideal candidate should be highly motivated with excellent communication and analytical skills. Within this role, you will build and maintain strategic relationships with existing clients through effective communication in a proactive, consultative and professional manner.
- You’re a self-starter who can establish priorities, meet deadlines, and work independently in a remote / hybrid environment
- You have proven work experience as a Customer Success Manager or similar role
- You have excellent communication skills, including presentations and written documents
- You are a strong problem solver and work cross-functionally to deliver results.
- You quickly grasp new and complex topics and communicate them clearly.
What You Will Get To Do :
Customer Value Realization
- Spend time getting to know the client’s business model and individual system needs
- Act in a consultative manner by offering creative solutions, and proactively identifying opportunities where we can deliver even greater value for our customers through our platform
- Pin point the root cause of problems, provide solutions, and own the relationship from start to finish
Adoption and Client Retention
- Educate and train clients on rapidly changing software systems to drive adoption
- Troubleshoot platform specific and technology-based issues and work with internal teams to produce a resolution
- Be a Black Diamond power user in order to provide the most relevant and creative platform solutions
Emotional Intelligence
- Have the ability to empathize and connect with clients
- Be approachable and display a selfless attitude towards others
- Don’t be afraid to ask the why and continue to learn
- Build trust and transparency with your clients to strengthen the relationship they have to the business
Collaboration
- Show a strong desire to work with others to solve internal issues and client problems
- Care about the success of teammates and help inspire and empower creative solutions
- Be a great team player that steps up to help others, and sees the positive in any situation
Have fun!
- Celebrate with our Product & Development teams as they unveil updates to our platform
- Give back and get involved in the community by participating in various philanthropic opportunities and company events
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