Pressure Relief Valve Operations Manager

We are seeking individuals with boundless energy, unwavering persistence, and an appetite for learning. We value individuals who approach challenges with enthusiasm and creativity.

If you're ready to embark on a journey of continuous growth and contribute to meaningful solutions, we want you on our team.

As a Pressure Relief Valve Operations Manager, you will be responsible for overseeing all aspects of operations related to PRV service, both within our shop facility and field service projects.

Your primary objective will be to ensure the highest levels of integrity, quality, and safety in all service activities while striving to achieve operational excellence.

How you’ll make an impact :

Strategic Leadership : Provide strategic direction and leadership for the pressure relief valve service operations, aligning activities with organizational goals and objectives.

Develop and implement plans and initiatives to drive operational excellence, optimize efficiency, and enhance customer satisfaction.

Shop and Field Service Management : Oversee all shop operations, including scheduling of work orders, resource allocation, and workflow management to ensure timely and efficient completion of service tasks.

Coordinate field service activities, including technician deployment, equipment mobilization, and on-site project management, to meet customer requirements and expectations.

Quality and Safety Assurance : Uphold the highest standards of quality and safety in all aspects of service delivery, adhering to industry regulations, manufacturer specifications, and internal quality control procedures as outlined by NBIC, ASME, and API.

Implement robust quality assurance and safety management systems, conduct regular audits and inspections, and provide training and guidance to ensure compliance and mitigate risks.

Customer Relationship Management : Work with our technical sales teams regarding service inquiries, project planning, and issue resolution.

Build and maintain strong relationships by delivering exceptional service, addressing concerns or complaints promptly, and striving to exceed their expectations in terms of quality, timeliness, and reliability.

Team Leadership and Development : Lead and inspire a team of service technicians and support staff, providing coaching, mentoring, and performance feedback to foster a culture of excellence, accountability, and continuous improvement.

Develop and implement training programs to enhance technical skills, safety awareness, and service competencies among team members.

Financial Management : Manage budgetary and financial aspects of operations, including cost control, revenue forecasting, and profitability analysis.

Identify opportunities for cost savings, process efficiencies, and revenue growth, and implement strategies to optimize financial performance while maintaining a focus on quality and customer satisfaction.

Continuous Improvement : Drive a culture of continuous improvement and innovation within the operations team, encouraging proactive problem-solving, process optimization, and adoption of best practices.

Solicit feedback from stakeholders, analyze performance metrics and industry trends, and implement initiatives to enhance operational efficiency, effectiveness, and competitiveness.

Skills you’ll need :

• Demonstrated experience in operations leadership role, preferably in an industrial service environment
• Strong understanding of pressure relief valve systems, servicing procedures, and industry standards
• Commitment to promoting a culture of safety and ensuring compliance with safety regulations and best practices
• Strong communication and interpersonal skills are essential for effective collaboration
• Strong problem-solving skills are necessary for identifying opportunities, evaluating alternatives, and making informed decisions
• Agility in a dynamic and fast-paced environment

Here’s what will set you apart :

• Technical Degree (vocational or engineering)
• Previous shop or field service operations management experience
• Familiarity with quality management systems, root cause analysis, and corrective action processes is advantageous
• Experience with financial analysis, performance metrics, and KPIs is beneficial for monitoring and optimizing operational performance

The Rewards

• Employee Stock Ownership Plan (ESOP)
• 401(K) Match
• Competitive Pay
• Medical, Dental and Vision Insurance Package
• Life Insurance
• Paid Time Off and Holiday Pay
• Career Development Opportunities

About AWC

As employee-owners, we seek to develop fulfilling careers by pushing ourselves to deliver better, safer, more effective automated solutions.

We do this through strategically partnering with the world’s most-recognized brands to help engineering, reliability, and maintenance teams solve problems effectively.

Our team of over 600 employee-owners embrace innovative and creative methods to expand our expertise while providing genuine value to our customers and technology partners.

How We Win Together

We are committed to solving customer problems and are looking for team members that want to be a trusted resource to those looking for a partner who out-knows, out-cares, and out-serves everyone else.

Every day, we strive to deliver on our mission to empower people to make the greatest positive impact for the communities and families we serve together.

Our Winning Together culture starts with a shared commitment to building an environment of inclusiveness, trust, and mutual respect.

We know that when people like you are safe to pursue your passions, to learn, to serve, and to share in the rewards from our combined efforts, then we are winning together.