Electronic Product Support Specialist (This is not a IT position)

Job Description

Job Description

Miller Edge, Inc. - Engineering Team

IMPORTANT : This is a HARDWARE support position for electronic products and field installations - NOT an IT / computer support role.

Position Summary

We're seeking an Electronic Product Support Specialist to provide phone-based technical support for our electronic hardware products and field installations. You'll spend 98% of your time on the phone troubleshooting electro-mechanical devices, testing returned equipment, and supporting customers with product installations and service issues.

Primary Responsibilities

Phone & Technical Support (98% of role)

• Provide technical troubleshooting for electronic hardware products via phone, email, and web platforms
• Support field installations and service calls for physical electronic devices
• Diagnose and resolve issues with electronic assemblies and sensors
• Document all customer interactions in Airtable or similar systems

Hardware Testing & Analysis

Technical Documentation

Supplier Coordination

Required Qualifications

Preferred Qualifications

Work Environment

This is a hands-on technical support role requiring phone interaction with customers, testing of physical electronic products, and occasional field support. You must be comfortable working with hardware, tools, and electronic testing equipment.

If you have a background in electronics, electro-mechanical systems, or industrial product support and enjoy solving hardware-related technical challenges, we want to hear from you!

Note : This position supports physical electronic products and installations - not computers, networks, or software systems.

Company Description

With over 65 years of experience, Miller Edge's commitment to manufacturing products that enhance safety of motorized equipment is unparalleled. The markets we serve include automated manufacturing, automatic gates, aviation and motorized doors. We are a family owned and operated business based in West Grove, PA and Tempe, AZ. Throughout our history, we have been issued over 150 patents and take pride in being innovative. We value relationships with our customers and staff. We believe honesty, integrity and continued learning help us all achieve our goals.

Company Description

With over 65 years of experience, Miller Edge's commitment to manufacturing products that enhance safety of motorized equipment is unparalleled. The markets we serve include automated manufacturing, automatic gates, aviation and motorized doors. We are a family owned and operated business based in West Grove, PA and Tempe, AZ. Throughout our history, we have been issued over 150 patents and take pride in being innovative. We value relationships with our customers and staff. We believe honesty, integrity and continued learning help us all achieve our goals.