DHCF Business Systems Analyst

Short Description :

The Medicare Data Warehouse team at DHCF is looking for a Master level business systems analyst for their team.

Complete Description :

The Department of Health Care Finance (DHCF), formerly the Medical Assistance Administration under the Department of Health, is the District of Columbia’s state Medicaid agency.

A Senior Business Systems Analyst (BSA) serves as a key liaison between business stakeholders and technical teams, focusing on complex projects to analyze business needs, design innovative systems solutions, and drive process improvements. This role often involves leadership, mentorship, and a high degree of autonomy in managing large, cross-functional projects.

Key Responsibilities and Duties

Requirements Gathering & Analysis : Lead workshops and conduct in-depth interviews with stakeholders across various departments to understand, document, and prioritize complex business requirements and objectives.

Solution Design & Development Support : Translate high-level business needs into detailed functional specifications, user stories, and technical requirements for development teams. Collaborate with solution architects and developers to design and build effective, scalable solutions.

Project and Process Management : Act as a project lead on moderate to large projects, planning and monitoring timelines, budgets, and resources. Drive continuous improvement by analyzing existing business processes and identifying opportunities for optimization and automation.

Documentation & Communication : Develop and maintain comprehensive documentation, including data flow diagrams, process maps, user manuals, and training materials. Communicate complex information and project status effectively to both technical and non-technical audiences, including senior management.

Testing & Quality Assurance : Design and execute thorough test plans and scenarios (e.g., UAT, performance testing) to ensure solutions are accurate, reliable, and compliant with requirements and quality standards.

Support & Training : Provide ongoing support for implemented systems, troubleshoot complex issues, and conduct user training sessions to ensure user adoption and proficiency.

Vendor Management : Interface with external vendors and manage their activities, including evaluating vendor submissions and ensuring vendor solutions align with business needs.

Mentorship & Leadership : Provide guidance and technical leadership to other analysts and team members, contributing to the development of best practices within the organization.

Responsibilities :

• Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements.
• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirements specifications.
• Provides consultation on complex projects and is considered to be the top-level contributor / specialist of most phases of systems analysis, while considering the business implications of the application of technology to the current and future business environment.

Minimum Education / Certification Requirements : Bachelor’s degree in IT or related field or equivalent experience; or a current Project Management Professional (PMP) Certification

Candidate Skills Matrix :

Following sections are to be filled by the candidate :

Skills | Required / Desired | No. of Years | How many years of experience candidate has? 11-15 yrs. BA experience | Required | 11 years | 11-15 yrs. Software Development Lifecycle experience | Required | 11 years | 11-15 yrs. requirements gathering and documentation | Required | 11 years | 11-15 yrs. MS Office / PowerPoint experience | Required | 11 years | experience as a business systems analyst or in a similar role, with demonstrated success in managing complex projects. | Required | 5 years | Proficiency in data analysis and reporting tools (e.g., Power BI, Tableau), SQL, process modeling tools (e.g., Visio) | Required | 5 years | experience with development methodologies (Agile, Waterfall, Scrum) and relevant platforms (e.g., Jira, MS Office, Salesforce) are highly valued | Highly desired | 11 years | Bachelor’s degree in Business Administration, CS, IT or related field or equivalent experience | Required | | Excellent analytical, problem-solving, and critical thinking skills are essential. Strong communication, interpersonal, and leadership skills required | Required | | Professional Certification in Business Analysis (PMI-PBA, IIBA CBAP) or Project Management (PMP) | Desired | |

Background check :

Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration.  If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.