Customer Support & Onboarding Specialist Tier II

Who are we?

RadiusXR is a portable Vision Diagnostic and Patient Engagement system that combines medical-grade diagnostics, practice management, and patient education tools in a single wearable AR / VRdevice. The total hardware and Software system helps medical professionals diagnose patients accurately, grow their eyecare practices, enhance patient engagement, and reduce staff workload by enabling patients to perform self-guided vision exams with minimal supervision. RadiusXR is a new and innovative technology that has received CES 2023 Innovation awards in digital health and AR / VR categories.

RadiusXR is a spinoff from IrisVision that was featured by theNew York TimesandWall Street Journal, Forbes, and has received numerous awards including the CES 2019 Innovation Award and the 2022 Tri-Valley #GameChanger Award.

Why Join RadiusXR :

• Do Good : Help clinicians shift to innovative technology to improve the vision care for their patients. Youll be making a real difference in thousands of lives every day.
• Do Well : Join a growth-stage start-up, backed by the most renowned investors in healthcare.
• Leave a Mark : Work with the best research and healthcare institutions to revolutionize vision care through our innovative Radius platform.
• Grow further : Wear many hats (we all do here), building very valuable experience in a growing industry.
• Have Fun : Become a part of a small, close-knit team working towards a common goal. A brand-new office helps, too!

What are we looking for?

We are looking for a detail-oriented and proactive individual to join our team as a Customer Support & Onboarding Specialist (Tier II / III Support). The successful candidate will have excellent communication skills & be responsible for providing white glove customer service.

Professional Experience :

You will support the Sales team in onboarding new customers to the RadiusXR platform, leading virtual onboardings and providing technical assistance. Responsibilities include handling customer inquiries, resolving issues, maintaining documentation, and collaborating with development teams. You will also assist with UAT, release management, and input feedback into Salesforce. Additionally, you will generate reports in Salesforce and Power BI while ensuring exceptional customer service.

Additional requirements include :

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