Lead Selling

Retail Store Sales

Neiman Marcus Group is a relationship business that leads with love in everything we dofor our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.

Your Role

As the Lead Selling Associate you will propel sales, establish and continue customer relationships by delivering outstanding customer service. You will support the merchandising and maintenance of the floor and corresponding stockroom area. As the Selling Lead you will also act as a Manager on Duty and help lead the store's daily operations. The Selling Lead engages and understands what the customer is looking for to use their product knowledge to make recommendations to the customer. You will also be a product knowledge expert within your department. You will report directly to the Assistant Store Manager or Assistant Store Manager, Merchandising.

What You'll Do

• Lead the selling effort to achieve department sales plan; communicate sales goals to team and follow up on progress
• Exhibit sales leadership
• Perform Manager on Duty responsibilities when scheduled, including overseeing total store operations, responding to customer service issues, prioritizing and delegating associate workload and responding to staffing concerns
• Support the onboarding process for new team members and deliver technical training in areas such as point of sale execution, new account acquisition, merchandising standards, vendor knowledge and customer service
• Objectively assess associate performance and provide feedback to management to address development opportunities
• Foster a positive work environment by delivering recognition
• Teach team members tools used to grow sales, including clientele books, clientele call campaigns, Sales Associate Email
• Support execution of weekly promotional signing changes and communicate the current sales promotion to team members
• Assist customers in a thoughtful manner delivering top customer service. Use suggestive selling techniques and assist with merchandise selection and merchandise returns
• Knowledge of the sales floor and product. Articulate advantages, benefits or fits of multiple vendors with customers and team members
• Move and flow merchandise autonomously. Maintain the floor according to company directed standards. Maintain department area by size / vendor / silhouette / color / price and discounts
• Fulfill phone and online orders to support the omni-channel customer experience
• Communicate product in-stock needs to management

What You Bring

Inclusive Benefits

We offer an inclusive and comprehensive range of benefits to our valued associates, including : Medical, Dental, Vision Benefits Disability Benefits Paid Parental Leave, Paid Family Leave, and Adoption Support Paid Time Off Retirement Savings Plan (401K) and Life Insurance Financial Solutions NMG Associates Core Discount of 30% Personal and Professional Development Opportunities

For more information, please click "Our Benefits" section on our career site or reference the link here : https : / / www.neimanmarcusgroup.com / benefits

About Neiman Marcus Group

As one of the largest multi-brand luxury retailers in the U.S.,?with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology.?Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling.?Our NMG|Way culture, powered by our people, combines?individual talents into a collective strength to make?life extraordinary.?Our brands include Neiman Marcus and Bergdorf Goodman.

Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and / or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com.