Technical Writer

The Technical Writer’s primary function is to develop and maintain product manuals, specifications, and how-to guides. He or she will prepare clear and effective documentation on systems, hardware and software that can be utilized by both technical and marketing departments in discussions with customers.

This person will report to the Lead Technical Writer.

Objectives of this Role

Develop comprehensive documentation that meets organizational standards

Obtain an understanding of products and services to translate complex product information into simple, polished, and engaging content

Write user-friendly content that meets the needs of the target audience

Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications

Evaluate current content and develop innovative approaches for improvement

Daily and Monthly Responsibilities

Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements

Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

Develop content in alternative media forms for maximum usability

Skills

Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures

Previous experience writing documentation and procedural materials for multiple audiences

Superior written and verbal communication skills, with a keen eye for detail

Experience working with engineering to improve user experience : design, UI, and help refine content and create visuals and diagrams for technical support content

Proven ability to handle multiple projects simultaneously, with an eye for prioritization

Excellent written skills in English

Strong working knowledge of Microsoft Office Products (Word, PowerPoint, Excel)

Working knowledge of Adobe Acrobat for converting documents to PDF and bookmarking

Flexible

Position Requirements

Bachelor’s degree in relevant technical field

4 years’ industry experience as an effective technical writer

Highly desired :

Experience in electrical / electronic fields

Experience with AutoCad

Experience with Photoshop

Experience with FrameMaker

Experience developing Mil-Spec documentation and IETMs

Experience with Simplified Technical English

Equal Opportunity Employer : minority / female / disability / veteran