Talent.com
Telecommunication Customer Support Specialist
Telecommunication Customer Support SpecialistDigital Direction • Chicago, IL, US
Telecommunication Customer Support Specialist

Telecommunication Customer Support Specialist

Digital Direction • Chicago, IL, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

This position is responsible for representing Digital Direction as the main operations contact for our existing and new customer base. The position offers virtual office (remote).

Principal Duties and Responsibilities:

  • Minimum of 10+ years Telecom operations experience in customer service
  • Candidate should be self-managed and driven
  • Responsible for the operational daily management of telecommunications including;
    • Customer inventory
    • Order management
    • Contract management and administration
    • Trouble tickets- high-level of product knowledge needed to trouble shoot with the customer and carriers for quick resolution
    • Escalations
    • Billing issues
  • Project coordination of customer moves, adds, change, and disconnect orders
  • Voice and data migrations
  • Ability to maintain positive customer and internal relationships
  • Must have superior skills in communication and issue resolution
  • Candidate must possess a high understanding of Telecom contracts
  • Background in managing legacy telco products including; POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex.
  • Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies
  • Ability to understand, analyze and explain Telco USOCs on CSRs
  • You must be able to review telecom order packages, submit to carrier, then manage project through installation
  • Implement projects to local and IXC Telcos including AT&T, Verizon, Sprint, Lumen, Windstream, as well as other telecommunications companies
  • Build inventory records utilizing CSRs

Review of Daily Responsibilities:

Manage and support Customers – New Orders, MAC Orders, Move Orders, Complex Orders and Disconnect Orders, Billing Ticket resolution, Trouble Ticket Resolution, Escalate and Monitor Outages, Project Manage All orders through completion.

Review of Qualifications:

  • 10+ years of high-level experience in a related field operations within a telecommunications company
  • Must have excellent customer service skills and interpersonal skills
  • Must have advanced level skills in MS Office with a focus on Excel
  • Ability to work under pressure and to multi-task
  • Proactive, self-motivated, and determined attitude
  • Customer focused with an eagerness to engage when issues are encountered
Create a job alert for this search

Telecommunication Customer Support Specialist • Chicago, IL, US

Similar jobs

Customer Support Specialist

Martec IntlCountry Club Hills, IL, United States
Full-time

Position at Martec International.Martec is a rapidly growing company that has over 60 years in the transportation industry and is the largest and most experienced single-source for intermodal and s...Show more

 • Promoted

Assistant Manager-Customer Support

S&C Electric CompanyChicago, Illinois, United States
Full-time

As an S&C Electric team member, you'll work on projects that have real-world impact.You'll help transform the grid for resilient and reliable power worldwide.S&C has more than a 100-year history of...Show more

 • Promoted

Technology Support Specialist

Vedder PriceChicago, IL, United States
Full-time

Vedder's Chicago office is seeking a Technology Support Specialist.The Technology Support Specialist is responsible for delivering comprehensive technical support for all Vedder software, hardware,...Show more

 • Promoted

Network Support - Customer Service Help Desk Technician

Urbancom.netTinley Park, Illinois, United States
Full-time

NETWORK SUPPORT CUSTOMER SERVICE HELP DESK TECHNICIAN.This position will be the first line of contact with customers.They will assist in troubleshooting customer issues and working with Sr, enginee...Show more

 • Promoted

Senior Support Specialist

GooseChicago, IL, United States
Full-time

We are seeking a highly skilled and customer-focused Senior Support Specialist to join our Customer Operations team.This role is critical to ensuring our customers receive quick, accurate, and thou...Show more

 • Promoted

Customer Support Representative

KellyMorton Grove, IL, United States
Full-time

Customer Support Representative.Location: Morton Grove, IL 60053.Work Schedule: 1st Shift Monday to Friday.Two years of college or technical school, or 5+ years of experience in a technical role.Pr...Show more

 • Promoted

Desktop Support Tech

AA2ITChicago, IL, United States
Full-time

Location: 720 E Butterfield Rd, Lombard.The role is specifically requested for and contracted by the C-Level Executive Admins, supporting the highest-level employees.The role is an "Elevated Field-...Show more

 • Promoted

B2B Customer Support - Technical Analyst

TransUnionChicago, IL, United States
Full-time

TransUnion's Job Applicant Privacy Notice.Personal Information We Collect.At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation - we're consisten...Show more

 • Promoted

Service Support Specialist

The Guitar Center CompanyChicago, IL, United States
Full-time

We are hiring for a new world!.We are the premier integrator, redefining client experiences through leading-edge technology, unrivaled service, and passionate people.We are focused on bringing the ...Show more

 • Promoted

Helpdesk Technician, Level 1

Next Step Systems LTDChicago, IL, United States
Full-time

Helpdesk Technician, Level 1, Chicago, IL.This Helpdesk Technician, Level 1 position will provide hands-on technical support related to computer systems, hardware, or software.It will require stron...Show more

 • Promoted

Customer Support Representative

SPINSChicago, IL, United States
Full-time

Customer Support Representative.For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail.We offer our clients cutting-edge tools to attract attention fro...Show more

 • Promoted

Customer support / eCommerce Solutions Consultant

Trispoke Managed Services Pvt LtdGlenview, IL, United States
Temporary

Responsible for supporting a select group of digital applications and eCommerce storefronts from a technical perspective.The candidate will complete user onboarding steps, manage customer accounts,...Show more

 • Promoted

Customer Support Specialist

Old World IndustriesNorthbrook, IL, United States
Full-time

Customer Support Representative.The individual will provide excellent customer support, be proactive, solve problems as they arise, build and maintain business relationships by providing prompt and...Show more

 • Promoted

Sales Support Specialist

Pregis CorporationChicago, Illinois, United States
Full-time

We're Not Just in the Packaging Business-We're in the "Wow" Business.Pregis is in the packaging business to protect what matters.We are committed to providing our customers and employees sustainabl...Show more

 • Promoted

IT Specialist (Crestron and 365 and TEAMS)

Gulf Coast Automation Group LLCChicago, IL, United States
Full-time

Position Type: 12 month + contract/contract to hire.US and do not require sponsorship now or in the future).AV (Audio Visual) for our client's corporate headquarters providing white glove support.T...Show more

 • Promoted

Technical Support & Solutions Manager

ItronChicago, IL, United States
Full-time

Itron is innovating new ways for utilities and cities to manage energy and water.We create a more resourceful world to protect essential resources for today and tomorrow.Itron is seeking a Technica...Show more

 • Promoted

Sales Support / Customer Service - eCommerce

ConfidentialForest Park, IL, United States
Full-time

Fitness Factory makes purchasing home and commercial fitness equipment fast, easy, convenient, and affordable.Our products play an immense role in changing, influencing, and enhancing the lives of ...Show more

 • Promoted • New!

Telephony Engineeer

CDWChicago, IL, United States
Full-time

A Telephony Engineer plays an important role in the alignment and execution of strategic services related to engineering.The Telephony Engineer will maintain, administer, and optimize CDW's VoIP in...Show more