Account Manager

Job Description

Job Description

Description :

The Account Manager manages and grows the service relationship between Tria Health, its new and existing clients, brokers, health care consultants and other managed care organizations, by performing the following duties personally or in collaboration with other Tria Health personnel. The Account Manager will handle clients of many different sizes, and in many cases, this may represent clients with greater than 500 employees (which correlates to greater than 1,000 members).

Essential Duties and Responsibilities :

• Overall responsibility for maintaining and growing existing client relationships, including their respective brokers and health care consultants.
• Coordinate and manage tasks of all parties internal and external involved in the implementation of each new client.
• Attends off site renewal, implementation and / or service meetings.
• Represent Tria Health at client benefit fairs and open enrollment meetings.
• Work with marketing to develop customized communication plans for clients to increase awareness of Tria Health and increase enrollment.
• Research and resolve client issues pertaining to eligibility and billing.
• Provide reporting to clients on a monthly, quarterly, and annual basis.
• Analyze and interpret clients’ reporting and make recommendations specific to each client and their short and long-term strategies.
• Assist our Vice Presidents of Sales with preparation for client meetings as needed.
• Record pertinent communication within Salesforce for client communication consistency across account management and sales team.
• Responsible for the development and maintenance of AM department policies and procedures.
• Contribute to company goals and objectives, implement programs, and train team members.
• Manage and report performance standards for department.
• Recruit, select, orient, and train employees as directed.
• Communicates job expectations, monitoring, and appraisal of job execution for Account Management Department.

Requirements :

To perform this job successfully the individual must be extremely organized and task oriented. They must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience :

Job Competencies :

Physical Demands and Work Environment :

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.