Operations Associate - OneTablet

Job Description

Location : New York City — this is a full-time, in-office role. We work together in person five days a week to stay fast, collaborative, and close to our customers.

Team : Operations

About OneTablet

OneTablet helps restaurants simplify delivery operations by integrating 3rd party delivery platforms like Uber Eats, DoorDash, and Grubhub into one seamless tablet and dashboard. We’re a fast-growing, lean team working with restaurants nationwide to save time, eliminate chaos, and grow their delivery revenue.

We’re backed by a leading New York-based family office, giving us both the financial support and long-term vision to scale nationally. As we expand into new markets, we’re building a team of smart, driven people passionate about transforming restaurant technology.

About This Role

You’ll work cross-functionally with our Sales, Customer Success, and Technology teams — and directly with our restaurant partners — throughout the customer lifecycle. You’ll provide high-quality operational support via Zoom, email, Slack, and Salesforce, helping new partners get onboarded quickly and ensuring existing customers stay happy and engaged.

The ideal candidate is resourceful, organized, and comfortable operating independently in a fast-paced environment.

This role offers real ownership and room to grow — including potential to move into leadership as we scale.

Responsibilities

Customer Onboarding & Implementation

• Partner with Sales to transition new customers into onboarding.
• Manage hardware procurement, configuration, and shipping logistics.
• Guide customers through installation and setup (via Google Meet, email, Slack, and HubSpot).
• Ensure each new customer is live, trained, and confident using OneTablet.
• Develop and improve onboarding templates, checklists, and documentation.

Customer Retention & Success

Operational Efficiency

Who You Are

What We Offer