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Front Office Supervisor-Doubletree Raleigh Midtown

Front Office Supervisor-Doubletree Raleigh Midtown

CMC HotelsRaleigh, NC, US
10 days ago
Job type
  • Full-time
Job description

Company Growth Opportunity

Are you looking for a company you can grow with? Look no farther, CMC Hotels can provide this opportunity. We believe in growing people. Our people are the heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow, and succeed with us.

We offer our associates an array of benefits, based on eligibility, including :

  • Competitive wages based on experience
  • Paid vacation
  • Holiday pay
  • Medical, dental, vision insurance
  • Sick leave
  • 401k
  • Hilton hotel discounts

Job duties include but are not limited to :

  • Supervising the front office operations as directed by hotel management
  • Working front desk shifts and assisting, training, coaching, and guiding the front desk team
  • Ensuring all associates follow CMC and Hilton / Embassy Suites policy and guidelines while maintaining guest satisfaction standards
  • Reporting directly to the assistant general manager
  • Interfacing with the previous shift and managers to be updated on hotel activities
  • Providing expedient check-in / check-out service
  • Being knowledgeable of hotel property and in-house events
  • Providing guests with information concerning hotel policies and amenities / services
  • Assisting in reaching monthly brand standard goals in regard to customer service, employee training, and brand recognition
  • Scheduling front desk associates keeping hours in budget and overtime under control via manpower reporting
  • Supervising daily shift process ensuring all team members adhere to standard operating procedures
  • Verifying all front office associates are in uniform and name tag is present, ensuring associates are following CMC dress code policy
  • Training, directing the work of, resolving issues / problems and coaching and counseling the front desk team members to ensure a quality operation
  • Demonstrating positive leadership characteristics, which inspire team members to exceed standards
  • Supervising the efficient operations of the front desk including check in / out procedures as well as familiar with all three working shifts to include proficiency with the night audit shift
  • As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team
  • Ensuring that all brand quality standards and requirements are completed daily
  • Ensuring security for the hotel's customers, employees, and property assets
  • Executing any other tasks or duties deemed necessary by hotel management for the successful operation of the property

    • Job requirements :

  • Minimal 1 year hotel experience is required
  • Be self-motivated and able to work independently
  • Strong work ethic and a desire to succeed
  • Clean background check, and reliable transportation a must
  • Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills
  • Must have open availability
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    Front Office • Raleigh, NC, US

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