Office Administrator

Office Administrator
Full-time | In-person | $18.00 – $21.00 per hour (based on experience)


About Moss Roofing


Moss Roofing is a trusted, family-owned company with over 30 years of experience providing roofing, siding, and gutter services throughout the Greenwood area. Built on values of honesty, integrity, and quality workmanship, we take pride in delivering excellent customer service and maintaining strong relationships within our community. As we continue to grow, we are looking for a reliable and motivated Office Administrator to join our team.


Position Summary


The Office Administrator plays a key role in supporting daily office operations and delivering outstanding customer service. This position is ideal for someone who is highly organized, detail-oriented, and comfortable handling multiple responsibilities in a fast-paced office environment.



Key Responsibilities

• Answer and manage incoming phone calls in a professional and friendly manner
• Schedule appointments for sales and service teams
• Accurately capture and record new leads and customer information
• Respond to customer emails in a timely and professional manner
• Provide customers with updates regarding project status
• Address customer questions and concerns with a solutions-focused approach
• Screen solicitation calls to minimize interruptions
• Perform general administrative duties to support office operations

Required Skills & Qualifications

• Previous experience in an office administration or administrative support role
• Experience in construction or home improvement is a plus
• Strong verbal and written communication skills
• Bilingual (English/Spanish) is a bonus
• Excellent organizational and multitasking abilities
• Customer-service oriented with strong problem-solving skills
• Detail-oriented with accurate data entry and scheduling skills
• Familiarity with CRM or scheduling software (HubSpot preferred, but not required)
  
  

Benefits

• 401(k) with company matching
• Health insurance
• Paid time off