Talent.com
Service Manager
Service ManagerMinnesota Staffing • Maple Grove, MN, US
Service Manager

Service Manager

Minnesota Staffing • Maple Grove, MN, US
1 day ago
Job type
  • Full-time
Job description

Service Manager

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title : Service Manager

Department : Grocery

FLSA : Non-Exempt

General Function : Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels.

Core Competencies :

  • Partnerships
  • Growth Mindset
  • Results Oriented
  • Customer Focused
  • Professionalism

Reporting Relations :

Accountable and Reports to : District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce

Positions that Report to you : All positions except those listed above or designated by the Store Director

Primary Duties and Responsibilities :

  • Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
  • Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by : (examples include) escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly and provides friendly, helpful service to customers who call.
  • Performs as a leader and role model and maintains positive employee relations.
  • Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner.
  • Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels.
  • Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director.
  • Ensures proper customer service throughout the store and addresses specific customer issues.
  • Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.
  • Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.
  • Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary.
  • Compiles, stores, retrieves, and understands managerial data (i.e. sales, inventory reports, ad and display projections / actuals, etc.)
  • Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.
  • Trains workers in store policies, department procedures, and job duties.
  • Ensures compliance of employees with established policy / law, security, sales, and record keeping procedures and practices.
  • Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
  • Confers with employees and assists in solving problems affecting job performance and of established policies and procedures.
  • Explains store services to potential personal and business account customers to generate additional business for the store.
  • Understands the basics of store accounting.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.
  • Secondary Duties and Responsibilities :

  • Determines the motivational needs of employees and provides the appropriate environment.
  • Stays current with market trends and information (i.e.; competition, new products, equipment, merchandising techniques).
  • Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.
  • Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers).
  • Handles cash registers.
  • Recommends cost reduction programs.
  • Reviews personnel records to ensure completeness, accuracy, and timeliness and understands the basics of the payroll system.
  • Recommends additions, deletions and shelf allocation of merchandise to be sold in any department.
  • Assists in other areas of store as needed.
  • Performs other job related duties and special projects as required.
  • Knowledge, Skills, Abilities and Worker Characteristics :

  • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
  • Ability to do arithmetic calculations involving fractions, decimals, and percentages.
  • Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.
  • Education and Experience :

  • High School or equivalent experience.
  • Two years or more of similar or related work experience preferred.
  • Supervisory Responsibilities (Direct Reports) :

  • Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.
  • Selects new employees and acts on employee problems.
  • Has the authority to recommend employee transfers, promotions, discipline, discharge, and salary adjustments.
  • Physical Requirements :

  • Must be able to physically perform medium work : exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
  • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
  • Must be able to perform the following physical activities : Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
  • Working Conditions :

  • This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.
  • Equipment Used to Perform Job :

  • Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting / Fishing license computer, and money order machine.
  • Financial Responsibility :

  • Authorized to purchase merchandise and supplies and order repairs on equipment.
  • Contacts :

  • Has daily contact with customers, employees, suppliers / vendors, and the general public.
  • Occasional contact with federal or state regulatory agencies regarding inspections.
  • Confidentiality :

  • Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages.
  • The anticipated hourly starting wage for this position is $16.00 to $20.00 depending on experience. For information on company benefits visit Benefits | Hy-Vee.

    Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.

    Create a job alert for this search

    Service Manager • Maple Grove, MN, US

    Related jobs
    Service Manager

    Service Manager

    Fairstead ESC LLC • Saint Paul, MN, US
    Full-time
    Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country.Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fair...Show more
    Last updated: 30+ days ago • Promoted
    Restaurant and Bakery Service Manager

    Restaurant and Bakery Service Manager

    Perkins Restaurant & Bakery • Elk River, MN, US
    Full-time
    Perkins Restaurant & Bakery Job Opportunity.At Perkins Restaurant & Bakery our employees are part of the Perkins extended family and the families we serve. And you'll be responsible for making speci...Show more
    Last updated: 30+ days ago • Promoted
    Service Manager

    Service Manager

    Hy-Vee • Shakopee, MN, US
    Full-time
    At Hy-Vee our people are our strength.We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and...Show more
    Last updated: 30+ days ago • Promoted
    Regional Service Manager

    Regional Service Manager

    Resolute Industrial, LLC • Minneapolis, MN, US
    Full-time
    At Mobile Air & Power Rentals.We rent out a vast array of equipment, including portable air conditioners, chillers, heaters, and generators, helping clients save time and money while enhancing ...Show more
    Last updated: 30+ days ago • Promoted
    Minnesota Market and Business Leader (Water / Wastewater Client Service Manager)

    Minnesota Market and Business Leader (Water / Wastewater Client Service Manager)

    Minnesota Staffing • Saint Paul, MN, US
    Full-time
    Minnesota Market And Business Leader.We have an exciting opportunity for our next Minnesota Market and Business Leader with a demonstrated background in business development, client relations, and ...Show more
    Last updated: 1 day ago • Promoted
    Service Manager

    Service Manager

    Berger Transfer & Storage • Saint Paul, MN, US
    Full-time
    Join Our Growing Team at Commercial Truck & Mobile Repair!.Commercial Truck & Mobile Repair is expanding, and that means exciting new career opportunities! Become part of a well-established...Show more
    Last updated: 30+ days ago • Promoted
    Service Manager

    Service Manager

    La Tapatia - Mexican Street Food • Minneapolis, MN, US
    Full-time
    Career Advancement Opportunities.As a Shift Manager, you will be responsible for the restaurants operational performance during your shift. You will assist in scheduling, supervise staff, and delega...Show more
    Last updated: 30+ days ago • Promoted
    CS - Customer Service Manager

    CS - Customer Service Manager

    Atlantic Aviation • Blaine, MN, US
    Full-time
    Quick Apply
    Did you ever want to work in aviation but didn’t know how to break into the industry? Do you like working in a fast-paced environment, often outdoors, around some of the most incredible profession...Show more
    Last updated: 9 days ago
    Service Manager

    Service Manager

    Turbo Tim's Anything Automotive • Minneapolis, MN, US
    Full-time
    Turbo Tim’s mission is to offer exceptional service in order to help our customers feel safe on the road and comfortable in our shop. We strive to fulfill this mission, daily, through compassi...Show more
    Last updated: 30+ days ago • Promoted
    Service Manager

    Service Manager

    Bonfe • South Saint Paul, MN, US
    Full-time
    Our top performers are among the highest paid in the Twin Cities.Youll have unlimited earning potential.Health, Wellness, and Retirement benefits. Bonfe PAID employee monthly healthcare premium.GENE...Show more
    Last updated: 30+ days ago • Promoted
    Remodeling Service Manager

    Remodeling Service Manager

    Renuity • Saint Paul, MN, US
    Full-time
    Mad City Windows & Baths, a Renuity Company.The home improvement industry is broken.We've united seven of the most trusted home renovation companies in America under one powerful brand Renuity.Tog...Show more
    Last updated: 2 days ago • Promoted
    Service Manager

    Service Manager

    Crisp and Green • Plymouth, Minnesota, United States, 55441
    Full-time
    Service Manager to add to our team!.CRISP & GREEN® is where individuals go to experience healthy and delicious food.To ensure that guests receive the best service and food each and every time, we n...Show more
    Last updated: 30+ days ago
    Service Operations Manager

    Service Operations Manager

    Espresso Services Inc / Intermix Beverage • Minneapolis, MN, US
    Full-time
    ESI was founded as a technical coffee service company in 1989; setting the standard for service quality and customer support in the specialty coffee industry. Our goal is to help our customers serve...Show more
    Last updated: 15 days ago • Promoted
    Client Service Manager | Commercial Insurance

    Client Service Manager | Commercial Insurance

    APR • Eden Prairie, MN, US
    Full-time
    Job Title : Client Service Manager | Account Executive | Commercial Insurance.Salary : 75k-90k with Plus Benfits.Commercial Lines Account Manager | Small Business to Middle Market Clients.This positi...Show more
    Last updated: 30+ days ago • Promoted
    GUEST SERVICE MANAGER

    GUEST SERVICE MANAGER

    Pizza Ranch • Saint Paul, MN, US
    Full-time
    Pizza Ranch is in the category of a fast-casual restaurant.Our unique concepts specialize in pizza, chicken, salad and dessert buffet, as well as delivery and take out. Our franchise has grown stead...Show more
    Last updated: 30+ days ago • Promoted
    Service Delivery Manager

    Service Delivery Manager

    Diverse Lynx • Minneapolis, MN, US
    Full-time
    Service Delivery Manager / Technical Program Manager.We are looking for a Technical Program Manager (TPM) is responsible for driving the successful delivery of complex technical projects and programs...Show more
    Last updated: 30+ days ago • Promoted
    Restaurant Manager - Full Service - Chanhassen, MN

    Restaurant Manager - Full Service - Chanhassen, MN

    HHB Restaurant Recruiting • Chanhassen, MN, US
    Full-time
    Are you a hardworking, service-minded leader with a real passion for the hospitality industry?.Are you looking to take a step towards building your restaurant manager career, instead of just workin...Show more
    Last updated: 30+ days ago • Promoted
    Service Manager

    Service Manager

    Minnesota Staffing • Minneapolis, MN, US
    Full-time
    At Hy-Vee our people are our strength.We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and...Show more
    Last updated: 1 day ago • Promoted