Production Support
CollaberaNew York, NY, United States3 days ago
Job type
- Full-time
Job description8+ years of experience in production support for enterprise applications Experience in defining operating models for Support (L1 to L3) Experience executing Failure Mode and Effect Analysis Experience in runbooks and technical documentation for production support Experience in observability and monitoring Provide production support for enterprise applications across multiple regions, ensuring stability, availability, and performance. Troubleshoot and resolve incidents, perform root cause and trend analysis, and document issues for continuous improvement. Develop and maintain runbooks, standard operating procedures, and support documentation. Collaborate with business and technical teams to meet user expectations on quality, functionality, and reliability. Drive process improvements, reduce repetitive toil, and propose strategic solutions to enhance support efficiency. Ensure compliance with audit, regulatory, and organizational standards by following established processes and controls. Communicate effectively with stakeholders, providing timely updates on issues, resolutions, and system health. Production Support Monitoring L3 Support Recruiter Email Phone Hitarth Dave hitarth.dave@collabera.com
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Production Support
Contract : New York City, New York, US
Salary Range : 60.00 - 70.00 | Per Hour
Job Code : 364956
End Date : 2025-10-11
Days Left : 7 days, 3 hours left
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If you are looking for new opportunity, send your resume to hitarth.dave@collabera.com
Job Description : Client : Banking
Position : Production Support
Duration : 6 Months +
Location : Tampa, FL / NYC, NY
Payrange : $60-70 / hr
Must Have :
Key Responsibilities :
The Company offers the following benefits for this position, subject to applicable eligibility requirements : medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking / public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
Hitarth Dave
hitarth.dave@collabera.com
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Production Support • New York, NY, United States
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