District Service Manager - HVAC

District Service Manager

EMCOR Services Aircond, a wholly owned subsidiary of EMCOR Group, Inc., is the largest commercial and industrial heating, ventilating, and air-conditioning (HVAC) service company in the Southeast. For 88 years, Aircond has delivered comprehensive HVAC solutions to businesses, deploying expert field technicians for maintenance, repairs, and energy-efficient system replacements. With annual sales between $60$65 million, and guided by three generations of family leadership, we are proud to be part of EMCOR Group, Inc., a Fortune 500 company.

The District Service Manager will direct and coordinate department activities for the Service Operations team in Charlotte, NC.

Location : Charlotte, NC and surrounding metro area

Essential Duties And Responsibilities

• Supervise Service Technician activities to assist growth and ensure that each technician reaches their full potential, and that each acquires the highest standard of profitability.
• Assist Technicians with technical problems.
• Train Technicians in accordance with the Aircond philosophy.
• Promote a safe work environment.
• Perform quality control inspections monthly.
• Monitor and control the tool, uniform and other budget items.
• Monitor and / or approve technician time : hours worked ST / OT, Unapplied, Billable, Contract, and Vacation.
• Monitor weekly open service-order report and provide feedback to the office while working to close out jobs.
• Issue purchase orders timely and with all supporting documentation.
• Oversee quotes for repairs and certain equipment replacement, balance and distribute the workload.
• Balance contract and billable hours of each technician.
• Monitor performance of Technicians on preventive maintenance and billable projects.
• Provide customer service and resolve client problems concerning service work, Service Technicians, service contract and billing issues.
• Participate in the management team of the Service Department and assist in creating and maintaining an atmosphere conducive to high morale.
• Collaborate with other managers to implement procedures to improve and promote Aircond - increase profits, build client trust and increase client base.
• Schedule and chair Technician meetings in effort to motivate, inform and train technicians and build morale.
• Assist the Account Managers in calculate client needs and contract pricing.
• Handle personnel issues related to Service Technicians.
• Interview candidates for Service Technician positions.
• Conduct annual performance evaluations to facilitate development and maintain records of skill level, training and salary level.
• Investigate accidents and take action to prevent reoccurrence.
• Provide various supportive activities to other departments and associates.
• Serve as liaison between clients and other departments.
• Maintain and track inventory.
• Assists dispatch in decision making with determining technician availability, geographical locations and / or as otherwise needed.
• Perform other duties as assigned.

Qualifications

Education and / or Experience : Must possess high school diploma or equivalent plus HVAC technical certification with a minimum of 7 years experience as a Service Technician and at least 2 years of prior experience in a supervisory role preferred.

Required Skills

Supervisory Responsibilities

Direct management of employees in the Service Department.

Language Skills

Ability to read, interpret and analyze routine business communications and to compose standard business correspondence. Must be able to present information, data, facts and figures across all organizational levels.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed and sometimes complex written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations.

Mathematical Skills

Ability to perform simple mathematical functions such as addition, subtraction, multiplication, division, averages and percentages.

Certificates, Licenses, Registrations

Valid Driver's License

Why Join Us?

At EMCOR Services Aircond, you'll be part of a team that values integrity, safety, empowerment, teamwork, and continuous improvement. We offer careers where good work is valued, respected, and rewarded and you will have the ability to make a meaningful impact in a growing organization.

Physical Demands

Must be able to climb ladders, lift and carry 50 or more pounds, distinguish colors for electrical work and tolerate confined spaces. Work will involve heights and seasonal temperature extremes. Proper use of Personal Protection Equipment (PPE) is required while performing tasks.

What You Can Expect From Emcor Services Aircond

Health Insurance : 4 plans available to choose from with Rx coverage

Heath Saving Account (HSA) and Flexible Spending Accounts (FSA) options available

Dental insurance : 2 plans available to choose from

Vision insurance

401(k) with Employer Match

Employee referral incentives

Employee Assistance Program (EAP)

Competitive PTO, 8 paid holidays, 1 paid floating holiday

Weekly Pay

Commitment To Safety

It is the policy of EMCOR Services Aircond to conduct all business activities in a responsible manner, free from recognized hazards; and to respect the environment, health and safety of our employees, customers, suppliers, partners, and community neighbors. EMCOR Services Aircond is committed to providing a safe and healthy workplace. It will not be satisfied until its premises and services are free of recognized hazards, its employees, and its operations environmentally friendly. We will provide training, protective equipment, and the safest work environment possible for our employees to perform their jobs, but in the end, safety becomes an individual responsibility.

Notice To Prospective Employees

There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process it is probably fraudulent.