Implementation Specialist

About Alpine IQ

Alpine IQ (AIQ) was founded in 2019 to bring clarity and compliance to customer data in highly regulated industries. What began as a solution for the legal cannabis market has grown into a powerful platform used by brands and retailers of all sizes-from family-run shops to public enterprises.

We're a fully remote team of builders, driven by curiosity and a passion for solving complex problems with elegant tools. Our products simplify operations, empower smarter decisions, and help businesses connect with customers in meaningful ways.

If you're energized by fast-moving environments, creative challenges, and impactful work-you'll fit right in.

About the Role

As an Implementation Specialist, you'll be the bridge between Sales and Customer Success-ensuring each customer experiences a seamless, high-impact onboarding journey. You'll guide clients through setup, training, and configuration, ensuring they understand the value of our software and feel confident using it. Your goal is simple : set every customer up for success

What You'll Do

Customer Onboarding & Training

• Serve as the primary point of contact for new customers, delivering a warm and professional onboarding experience.
• Create and execute tailored onboarding plans that align with customer goals.
• Conduct engaging one-on-one and group training sessions to teach product functionality and best practices.
• Assist customers with configuration and customization to meet their unique business needs.

Support & Troubleshooting

Documentation & Process Improvement

Customer Engagement & Growth

What We're Looking For

Qualifications

Benefits

Ready to embark on this adventure together? We can't wait to meet you and explore the endless possibilities.