Remote Customer Support Specialist

Remote Customer Support Specialist

TigerTel is seeking enthusiastic and dedicated professionals in New Brunswick to join our dynamic, round-the-clock answering service. If you thrive on connection and are looking for a role that truly respects a flexible work-life balance, this is your opportunity.

Who We Are

TigerTel is a premier provider of virtual receptionist solutions, committed to delivering consistently outstanding client experiences. We operate 24 hours a day, 7 days a week, 365 days a year, guaranteeing our clients and their callers always interact with a friendly, knowledgeable, and professional voice. Our specialized team focuses on providing personalized service that goes above and beyond the expected. Our services are essential for our clients' businesses, including professional call answering, efficient appointment scheduling, accurate message relay, and more. Become a critical part of a supportive and energized team that is passionate about making a measurable positive impact on client success.

The Essentials and Your Setup

To succeed in this role, you must reside within the Province of New Brunswick. You must demonstrate an ability to accurately comprehend and transcribe spoken information, coupled with impeccable English language skills across clear verbal pronunciation, proper spelling, grammar, and punctuation. Additionally, you need an accurate typing speed of at least 35 words per minute and the ability to accurately capture data based on live, verbal input. This is a work-from-home position, so you get to eliminate your commute and its associated costs! However, a dedicated, quiet workspace free from interruptions is non-negotiable. You must provide your own modern equipment, which includes a PC or laptop (running Windows 11 or higher), a wired USB headset, and a reliable, high-speed hard-wired internet connection (Wi-Fi is not supported for this role).

What You'll Bring

We are looking for highly motivated and engaging individuals who excel at making a great first impression. The ideal candidate will possess exceptional communication skills (both written and verbal) and a strong, proactive work ethic. You should be comfortable managing a fast-paced, high-volume environment and bring a positive, upbeat, and professional personality to every interaction. While prior experience in a customer service or administrative role is a plus, if you're a team player who genuinely enjoys assisting others and solving problems, we encourage you to apply!

Your Role & Rewards

As a Remote Customer Support Specialist, you will be the front-line friendly voice delivering exceptional service. This is a 100% customer service role with absolutely no sales pressure. We offer a variety of shifts, including essential evening and weekend coverage. You'll join a team defined by positive vibes, supportive management, and collaborative team members. We offer a starting hourly rate of $18.00, complimented by a comprehensive benefits package that includes medical, dental, vision, paid time off, and a company-matched RRSP plan.

Ready to start your remote career with a company that values you? Apply today to join the TigerTel family!

TigerTel is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.