Application Systems Administrator - Retail POS

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BE THE ISLAND GUIDE

• Provide daily operational support for the suite of Retail applications including the Aptos Connected Retail suite applications; Merchandising, Planning, Allocations, CRM, Sales Audit, and Point of Sale
• Provide daily operational support Oracle Simphony in support of restaurant operations.
• Provide Tier 3 technical support for Retail Point of Sale registers and Restaurant terminals at over 150 retail and 25 restaurant locations.
• Receive & respond to applications related trouble reports from the IT Service Desk team, systems alarms, or internal systems user reports.
• Assign and / or update incident severity levels based on business impacts.
• Provide technical research resources for incident resolution coordinating with vendors when necessary.
• Inform user groups and IT teams of incident occurrences and provide periodic status and resolution ETA.
• Build and configure new store or restaurant servers, Point of Sale registers, and restaurant terminals.
• Manage (application) software configuration of store servers & registers and restaurant servers & terminals.
• Maintain troubleshooting documentation for frequent incident occurrences and FAQ's for user groups.
• Work with software vendors regarding resolution of application bugs and systems issues.
• Create technical / operational test plans for new software patches and releases.
• Implement patches and releases into production systems.
• Identify and develop in-house systems functions and / or reports where vendor-provided software falls short of business needs.
• Provide 24 / 7 on-call emergency support for systems and applications as needed.
• Participate in established ITIL processes to drive out inefficiencies, operationalize recurring incidents, and continuously work to improve the team's customer satisfaction.

ESSENTIALS FOR LIFE IN PARADISE

Multiple factors will vary the applicable rate of pay for this role, including an individual's experience, knowledge, and skillset, as well as work location and available budget.

Rate Range : $74,700 to $124,400 annually

Mahalo (thank you) for your interest in Tommy Bahama!

Tommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application, please contact the location you are applying to or send an email to our recruiting team at recruiter@tommybahama.com.

Tommy Bahama participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.

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