Assistant Front Office Manager

Assistant Front Office Manager

Location : Hilton Madison Monona Terrace Madison, WI

Schedule : Full-Time | Flexible Availability Required

Lead the Front Desk Team in a Dynamic, Guest-Focused Environment

Do you thrive in fast-paced, people-centric settings where no two days are the same? We are seeking an Assistant Front Office Manager who is passionate about hospitality, team leadership, and delivering exceptional guest service. Join a collaborative team where your leadership and attention to detail will help create memorable experiences from check-in to checkout.

This position supports the Front Office Manager in overseeing the daily operations of the front desk team, ensuring efficient operations, guest satisfaction, and adherence to brand standards. If you are a proactive problem-solver with a strong sense of professionalism and hospitality, we'd love to hear from you.

What Will You Be Doing?

As an Assistant Front Office Manager, you will be a key leader in ensuring seamless front office operations and guest satisfaction. Your responsibilities will include :

• Delivering exceptional guest service and handling escalated guest concerns or special requests promptly and professionally
• Supervising daily front desk operations including check-ins, check-outs, reservations, and room assignments
• Ensuring staff adherence to brand standards, operating procedures, and service expectations
• Assisting with recruiting, training, scheduling, and mentoring front office team members
• Providing feedback, coaching, and ongoing support to elevate team performance and morale
• Leading pre-shift and monthly meetings to keep the team informed and aligned
• Collaborating with housekeeping, engineering, and other departments to ensure room readiness and exceptional guest experiences
• Communicating important guest preferences and service updates to relevant teams
• Participating in hotel safety protocols, emergency response, and loss prevention programs
• Recommending improvements in procedures to enhance guest and associate satisfaction
• Supporting hotel operations as needed with flexibility and professionalism

What Will You Bring to the Role?

We are looking for a results-oriented leader with a hospitality mindset and the ability to guide a team toward success. The ideal candidate will bring :

What Is In It For You?

Working at Hilton Madison Monona Terrace comes with more than just a great teamenjoy a wide range of perks and benefits, including :

Join a Company with Heart

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are People Pleasing People who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

We are an Equal Opportunity Employer and maintain a drug-free workplace. We also participate in E-Verify to confirm employment eligibility in the U.S.