Account Leader / Account Manager - Cincinnati, OH

Job Description

Job Description

Job Title : Account Leader / Account Manager – Integrated Facilities Management (IFM)

Location : Cincinnati, Ohio

Employment Type : Full-Time

Travel : Moderate (as required for client oversight)

Are you ready to lead with purpose? If you are a hands-on, results-driven leader who thrives in dynamic environments, we want to hear from you. Join our team and help lead the way in shaping the future of IFM.

Come make a difference with a growing Integrated Facilities Managment Company. At tdgFacilities (TDG), we are committed to providing our team members with growth opportunities to achieve their career goals and aspirations. tdgFacilities (TDG) is seeking a dynamic and strategic Full Time Account Leader / Account Manager in the Greater Cincinnati area to oversee the delivery of integrated facilities services for a key client portfolio. In this critical leadership role, you will be responsible for driving service excellence, managing client relationships, and leading a cross-functional multi-site team. You will serve as the primary point of contact for our client and ensure that all IFM operations—including maintenance, custodial, grounds, safety, and subcontracted services—are aligned with contract requirements, budget targets, and performance expectations. In this role, you will also be managing team supervisors who are responsible for day-to-day delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Serve as the primary point of contact for the customer, ensuring effective communication and responsiveness to their evolving facility needs
• Proactively communicate with clients and TDG Facilities operations leaders to confirm work schedules, prioritize team tasks, and support service delivery on time and on budget.
• Understand client needs, objectives, challenges, and proactively identify opportunities to deliver value and exceed expectations
• Develop RFP / RFQs based on customer needs / requests
• Support the management of customer work orders through a cloud-based delivery system,
• Monitor account health and performance metrics, taking a data-driven approach to assess account success and client satisfaction
• Analyze KPIs and work to achieve a high client retention rate based on overall account success
• Other tasks as assigned.

QUALIFICATIONS :

BENEFITS :

TDG Facilities is full-service facilities management company based in Cincinnati, OH with over 6M square feet under management in OH, IN, KY, TN, GA, AL & FL. We work together to go above and beyond to ensure that our clients are proud of their environment. Our clients include, Fortune 500 companies, healthcare facilities, public and private schools, private investor groups and municipalities.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.