Service Specialist

Service Specialist (Contract Role)

Location : Triangle Plaza 8750 W. Bryn Mawr Avenue Chicago IL USA 60631

Type : 100% ONSITE

Tentative Hourly Pay : $20 - $21 / per hour

JOB SUMMARY :

The Service Specialist will serve as support service representative post-implementation. This role will be supporting timely and successful resolution of client needs and improving the overall client experience. The Service Specialist is expected to build maintain positive relationships with all stakeholders including our sales organization employer groups cross functional internal partners. They will act as the administrative support execute tasks and responsibilities. This position requires strong relationship management communication critical thinking project management and problem resolution skills to meet the diverse needs of our sales team and employer groups.

RESPONSIBILITIES :

• Act as first point of contact for all incoming employer-client agent calls on the Service phone line.
• Handle level 1 tasks which include but not limited to : limited policyholder terminations provide invoices re-enrollment reports provide payment status updates assist Customer Care with policy research group-level demographic updates policyholder demographic corrections or triaging these requests to the correct team.
• Sales Specialist will triage the request to the Service Consultant as necessary.
• Consistently meets or exceeds expectations for departmental standards related to customer satisfaction quality average handle time auxiliary time after call work and other KPIs.
• Liaison between external client and broker partners and internal home office colleagues via the Service email inquiries for level 1 tasks.
• Effectively communicate findings to the appropriate parties take initiative and follow-through as the liaison with other internal departments as necessary.
• Provide on-going support to clients to ensure all questions or tasks are handled timely and professionally. Must develop a broad working knowledge of company policies procedures policy information / management and premium billing administration.
• Maintain customer records update admin systems and ensure accurate and detailed documentation of account or policyholder updates / changes or interactions.
• Develop and maintain a trust-based positive relationship and rapport with internal and external clients.
• Perform other duties as assigned.

REQUIREMENTS

SKILLS EXPERIENCE :

COMPETENCIES :

EDUCATION :

Please note that this is a contract positionthere is no guarantee that this position will be extended past the end date or converted to permanent status.