Atlassian Admin / Developer.

The application window is expected to close on : 11 / 15 / 2025

NOTE : Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

The JSM Administrator role requires candidates with enterprise-level experience crafting and developing sophisticated JSM help portals seamlessly pulling together different technology and organizational functions and processes. They will serve as the JSM subject matter expert, supporting the optimization and scalability of our Atlassian Cloud JSM tools. If you are passionate about leveraging technology to streamline processes and cultivate multi-functional collaboration, this is your opportunity to make a significant impact in a fast-paced, global environment.

Your Impact

• Portal Design & Management : Develop and maintain sophisticated JSM portals, unifying request management for IT, engineering, hardware, operations, supply chain, and more.
• Workflow & Automation : Analyze business requirements and configure automated Jira workflows, queues, SLAs, and dashboards to boost operational efficiency.
• System Administration : Provide sophisticated administration for Jira Software, Jira Service Management, and Confluence, including user management, permissions, and configurations.
• Integration & Automation : Leverage Jira APIs, webhooks, and tools such as ScriptRunner or Automation for Jira to connect enterprise systems and automate manual processes.
• App & Plugin Management : Evaluate, install, and configure Atlassian Marketplace apps; manage licensing and ensure compliance with enterprise standards.
• Documentation & Governance : Maintain comprehensive configuration documentation, workflows, and runbooks to support ongoing operations and audit requirements.
• Cross-Functional Teamwork : Partner with engineering, DevOps, IT service management, and business operations teams to drive process improvements and increase platform adoption.
• Capture requirements for business processes, and determine ways to optimize / improve JIRA / Confluence / JSM
• Build complex JSM portals
• Provide application support for JIRA and Confluence to IT the rest of the business
• Understanding of JIRA APIs and webhooks
• Support JIRA and Confluence users
• Work with business users to evaluate JIRA and Confluence plug-ins, determine licensing needs, and perform testing, installation, and configuration of the plug-ins
• Ux design skills to define JIRA workflows and the related screen schemes for complex and high impact projects
• Implement custom xml-based JIRA gadgets
• Support and configure JIRA plugins as the need arises
• Generate documentation on workflows and processes implemented in JIRA to support runbooks Develop JIRA projects, queries and reports as the need arises
• Organized and able to work independently and proactively

Minimum Qualifications

Preferred Qualifications (Provide up to five (5) bullet points