Manager, Workforce Management

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The Manager, Workforce Management applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). The Manager, Workforce Management works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules and goals.

The Manager, Workforce Management is responsible for strategically assessing organizational staffing needs and developing solutions to meet workforce objectives in alignment with enterprise goals. This role conducts comprehensive analyses of talent requirements, collaborates closely with cross-functional teams, and contributes to strategic planning initiatives at the enterprise level.

Key responsibilities include

Leading the evaluation of workforce trends, staffing gaps, and succession planning to ensure optimal resource allocation across departmental functions.

Developing and implementing workforce management strategies, policies, and programs for their business unit.

Collaborating with departmental and enterprise leaders to support business objectives and adapt to changing organizational needs.

Overseeing tactical operations for workforce-related projects and initiatives within the department, including monitoring project progress and outcomes.

Facilitating regular workflows, meetings, and presentations to ensure transparency, alignment, and effective communication among stakeholders.

Maintaining frequent and effective contact with managers and teams across the organization to address staffing challenges, share best practices, and foster a culture of engagement.

Demonstrate the ability to connect impacts from upstream and downstream partners.

Utilizing workforce analytics and data-driven insights to inform decision-making and support strategic workforce planning.

Ensuring compliance with relevant employment laws and internal policies.

This position requires a demonstrated ability to drive results through collaboration, analytical thinking, and proactive problem-solving. The successful candidate will be a trusted partner to leadership and play a key role in advancing organizational effectiveness. The candidate will also demonstrate strong emotional intelligence with the ability to navigate difficult conversations and have a strong, positive outlook to lead their team and supported business unit.

Use your skills to make an impact

Required Qualifications

Bachelor's degree

5 or more years of Workforce Management experience

3 or more years of formal management / people leading experience

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Demonstrated experience with Microsoft products such as OneDrive, PowerPoint, SharePoint, Excel

Excellent written and oral communication skills

Strong analysis, critical thinking, and analytical problem-solving skills

Ability to handle multiple tasks and deadlines with attention to detail

Experience either in or supporting a back-office team

Strong track-record of successfully identifying and realizing efficiencies resulting in cost savings

Experience supporting multiple levels of leadership and clearly articulating a business problem, solution, and everything in between.

Fostering and developing talent within their team and encouragement of growth.

Knowledge of WFO software such as NICE, Verint, or Aspect

This role works Eastern Standard Time zone

Preferred Qualifications

Advanced Degree

Prior experience in Process or Project Management

Additional Information

Interview Format

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

WAH Internet Statement

To ensure Home or Hybrid Home / Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home / Office employees must meet the following criteria :

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home / Office employees with telephone equipment appropriate to meet the business requirements for their position / job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel : While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$94,900 - $130,500 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and / or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline : 11-19-2025

About us

Humana Inc. (NYSE : HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https : / / www.humana.com / legal / accessibility-resources?source=Humana_Website.