Description
The Opportunity :
The Client Service Manager is responsible to provide a consistent platform of service and support to identified clients, handling or directing all day-to-day service needs while interacting in a consultative and collaborative way, along with the Hylant team, to build out innovative solutions for the client going forward.
This level of service should produce a positive experience for the clients and result in client retention and growth while building long term relationships with our clients and vendor partners.
Are You A Match?
The Client Service Manager is driven by prompt, accurate and thoughtful service to clients by consistently responding to inquiries within 24 hours of receipt.
With 3-5+ years’ experience in middle market commercial lines, s / he will need a property and casualty insurance license in good standing.
In This Role You Will Execute On :
- Manage a middle market commercial book of business in direct support of local office operations (approximate book size of $500,000 in revenue).
- Provide prompt, accurate and thoughtful service to clients by meeting or exceeding client’s needs
- Finding and placing quality programs with competitive pricing and favorable terms for new and existing clients
- Produce accurate and thorough written submissions, proposals using word, excel and power point
- Maintain accurate client records within Epic (agency management system)
- Analyze programs, coverages, loss runs and pricing
- Develop and maintain strong relationships with client and vendor partners
In This Role You’ll Need :
Client / Quality Focus : Anticipates, monitors and meets the needs of clients, and responds to them in an appropriate manner.
Demonstrates a personal commitment to identify clients' business needs and continually seeks to provide a trusted advisor level of service
- Organization and Planning : Ability to plan, prioritize and organize work to meet or exceed deadline expectations
- Attention to Detail : Comprehensive and error free work
- Coachable : Quick learner and the ability to take direction / constructive feedback
- Communication : Successfully conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts
- Emotional Intelligence / Inclusiveness : Appropriately interacts with all members of the team, visitors, carriers and community partners without regard to individual characteristics
- Fluency in Chinese is a plus but not required.
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