Customer Service Representative

What's in it for you?

Hiring immediately!

Flexible Schedule

Growth Opportunities

Pay Active – On-demand access to earned wages, get up to 50% of your earned wages immediately

Paid training

• Spanish speaking preferred

The following programs are available to help support you, free of charge.

Additional Benefits :

401(k) with Employer Match

Want to hear something crazy? Cars only spend 5% of their time driving.  Where do they spend the other 95%?   PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country.  When it comes to parking, we’re the experts!

We are also a PEOPLE FIRST company. We often say “parking is our industry but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”.  If you’re looking to join a growing company led by passionate people committed to being the best – contact us today!

The Spirit of the Position :

The customer service team is the direct link between our customers, our client, and our business.  Our Customer Service Representatives are essential to our success because they retain and extract more value from customers and deliver top-notch service that cultivates loyalty and promotes referral business.  This role is directly responsible for engaging with Metro North Railroad (MNR) customers to provide information in response to inquiries and notices about permit and metered parking across all MTA Stations. Primary duties include interacting with customers daily via phone and email to communicate helpful solutions to questions, respond to customer issues, and resolve complaints in a timely manner. The CSR is also responsible for maintaining expert knowledge about the parking, maintenance, and enforcement operations across MNR Stations to best serve and assist customers.  Excellent communication abilities and data entry skills are essential.  This position reports to the CSR Lead.

How do you know if this is the right job for you?!

You are :

What will I do?

Education :

Experience :

Skills :

Physical Demands :

Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties / functions.

FLSA Status :  Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.

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