Technical Support Representative (DNS Experience)

Technical Support Representative

eFlexervices is a BPO company with a legacy spanning 24 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing in our work; we're investing in people, optimizing performance, and maximizing efficiency. We are all about exceptional quality and unwavering trust.

Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring Technical Support Representative we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.

As a Technical Support Representative, you will provide technical support for DNS, domain transfers, email authorizations, and other similar issues. You are expected to provide a high level of support while also providing customer support for social media-related concerns.

What You'll Be Doing

Technical Support (50%)

• Provide a high level of technical support to clients revolving around DNS, domain transfers, email authorizations, and other email-related issues.
• Respond to tickets promptly.
• Diagnose and resolve customer issues related to our products or services.
• Collaborate with internal teams to escalate and resolve complex technical problems.

Customer Support (50%)

Interact with customers by providing prompt and effective assistance through the internal customer service platform.

Stay informed about our products and services to provide accurate and up-to-date information to customers.

Provide support in social media content creation.

Qualifications and Requirements

Benefits and Perks

At eFlex, we're not just a workplace we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you :

Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together!