Customer Success Manager
Links Technology SolutionsCarmel, IN, United States1 day ago
Job type
- Full-time
Job descriptionOnboard new clients and guide them through product setup, training, and initial usage to ensure successful implementation. Conduct regular check-ins and business reviews with customers to assess progress, gather feedback, and discuss future goals. Identify upselling and cross-selling opportunities to expand customer use of the company’s products and services. Oversee the customer lifecycle management and identify areas for optimisation. Conduct customer onboarding sessions to ensure successful product adoption. Create and deliver customised reports, presentations, and performance insights to demonstrate the impact of our solutions. Lead customer training sessions, workshops, and demonstrations to enhance product knowledge and usage. Assist in the development of customer success playbooks and resources. Serve as the liaison between customers and internal teams, such as product development, sales, and support. Manage customer escalations and ensure issues are resolved quickly and effectively. Bachelor’s degree in Business, Marketing, Communications, or a related field. 3+ years of experience as a customer success manager, account manager, or in customer success, account management, or customer service roles. Experience in managing customer success programs, customer retention, and upselling strategies. Ability to analyse customer data and usage trends to identify areas of improvement. Understanding of product management and its impact on customer experience. Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships and work cross-functionally. Excellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach. Strong organizational and time management skills, with the ability to manage multiple accounts and priorities simultaneously. Familiarity with CRM tools, customer success platforms, and analytics software. Solid negotiation skills to handle complex customer accounts. Salary range : $50,000 - $80,000 Onsite role in : Carmel, IN
Customer Success Manager :
We’re seeking a dynamic customer success manager to join our client's team.
You will be responsible for understanding our customers’ needs, ensuring excellent customer experience, fostering long-term loyalty, and ensuring they get the most value from our products and services. You will be crucial in helping us build strong, lasting relationships with our clients / customers. The ideal candidate is passionate about customer service, satisfaction, and success, with excellent communication skills.
Objectives of the Customer Success Manager :
- Managing and growing relationships with key customers, acting as their primary customer success point of contact.
- Engaging proactively with customers to understand their goals and challenges and offering solutions that align with their needs.
- Ensuring high customer retention and satisfaction levels by delivering exceptional service and support.
- Gathering customer feedback and communicating product improvement suggestions to the development team.
- Collaborating with internal teams to address customer feedback, resolve issues, and ensure the smooth delivery of products and services.
- Developing and executing customer success strategies that drive product adoption and maximize customer value.
- Monitoring customer health metrics, tracking success KPIs, and regularly reporting on customer outcomes to leadership.
- Advocating for the customer within the organization to ensure their needs are prioritized.
Responsibilities of the Customer Success Manager :
Qualifications of the Customer Success Manager :
Create a job alert for this search
Customer Manager • Carmel, IN, United States
Related jobs
Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...Show moreLast updated: 30+ days ago
Earn at least $1605 driving with Uber when you complete your first 145 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 8 days ago)
Salesforce is the #1 AI CRM, where humans with agents drive customer success together.And innovation isn't a buzzword it's a way of life.
The world of work as we know it is changing and we're looki...Show moreLast updated: 30+ days ago Earn at least $1605 driving with Uber when you complete your first 145 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 8 days ago 
The Technology & Business Continuity Manager (TBCM) is responsible for the development, execution, and continuous improvement of the bank's business continuity program.
While disaster recovery and c...Show moreLast updated: 8 days ago
Our mission is to unlock human potential.We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning.
Bring your experiences, your perspective...Show moreLast updated: 30+ days ago
Customer Success Manager - Quality Management.At Greenlight Guru, we help the world's most innovative medical device companies bring high-quality, life-changing products to market faster.We serve 1...Show moreLast updated: 30+ days ago
Relativity's Success Operations team drives strategy, planning, and execution for the company's post-sale Customer Success organization.
We are trusted thought and execution partners to department l...Show moreLast updated: 18 days ago
A company is looking for a Revenue Growth Management Manager.Key Responsibilities Develop targeted RGM strategies across pricing, mix, promotions, and trade terms Collaborate cross-functionally ...Show moreLast updated: less than 1 hour ago Nonprofit Account Success Leader.Salesforce is the #1 AI CRM, where humans with agents drive customer success together.And innovation isn't a buzzword it's a way of life.The world of work as we kn...Show moreLast updated: 3 days ago 
For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers.
That, combined with our stylish products,...Show moreLast updated: 10 days ago
Vice President, Product Development.Who are we, The Classic Difference : .Classic Vacations is the #1 rated luxury vacation wholesaler for Travel Advisors.
We have one goal : to do whatever it takes to...Show moreLast updated: 30+ days ago A company is looking for a Director of Revenue Enablement to design and lead programs that support Sales, Customer Experience, and Partnerships teams.
Key Responsibilities Set the direction for Re...Show moreLast updated: 30+ days ago Earn at least $1605 driving with Uber when you complete your first 145 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 8 days ago Customer Success Manager (CSM) Education Portfolio.Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
And innovation isn't a buzzword it's a way of life.The worl...Show moreLast updated: 16 days ago 
We’re seeking a dynamic customer success manager to join our client's team.You will be responsible for understanding our customers’ needs, ensuring excellent customer experience, fo...Show moreLast updated: 1 day ago
As an Account Coordinator, you will focus on managing the daily operations of some of our transactional clients.You will be responsible for supporting an account by collaborating with internal and ...Show moreLast updated: 1 day ago Salesforce is the #1 AI CRM, where humans with agents drive customer success together.And innovation isn't a buzzword it's a way of life.
The world of work as we know it is changing and we're looki...Show moreLast updated: 2 days ago Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...Show moreLast updated: 30+ days ago Earn at least $1605 driving with Uber when you complete your first 145 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 8 days ago
- Promoted
Entry Level Insurance Sales - Completed Training Required
Platinum Supplemental InsuranceAnderson, IndianaFull-time
- Promoted
Flexible schedule - Earn at least $1605 by driving 145 trips with Uber
UberKempton, IN, United StatesFull-time +1
- Promoted
Senior Customer Success Manager, Data Cloud (Multiple Levels)
Stypi (Acquired by Salesforce)Indianapolis, IN, USFull-time
- Promoted
Flexible $ : Earn At Least $1605 For Your First 145 Trips, Guaranteed.
UberGas City, IN, United StatesFull-time +1
- Promoted
Technology & Business Continuity Manager
Busey BankCarmel, IN, United StatesFull-time
- Promoted
Customer Success Manager
John Wiley & Sons Inc.Indianapolis, IN, United StatesFull-time
- Promoted
Customer Success Manager - Quality Management
Greenlight GuruIndianapolis, IN, USFull-time
- Promoted
Success Operations Program Manager
RelativityIndianapolis, IN, United StatesFull-time
- Promoted
- New!
Revenue Growth Management Manager
VirtualVocationsSouthport, Indiana, United StatesFull-time
- Promoted
Senior Manager, Customer Success Management (Nonprofit)
Stypi (Acquired by Salesforce)Indianapolis, IN, USFull-time
- Promoted
Manager, Customer Experience
MasterBrandIndianapolis, IN, USFull-time
- Promoted
Product Development Manager
Classic Vacations, LLCIndianapolis, IN, USFull-time
- Promoted
Director of Revenue Enablement
VirtualVocationsIndianapolis, Indiana, United StatesFull-time
- Promoted
Earn At Least $1605 For Your First 145 Trips, Guaranteed.
UberAlexandria, IN, United StatesFull-time +1
- Promoted
Customer Success Manager - Higher Education
Stypi (Acquired by Salesforce)Indianapolis, IN, USFull-time
- Promoted
Customer Success Manager
Links Technology SolutionsCarmel, IN, USFull-time
- Promoted
Account Coordinator / Customer Success
Qualified Recruiter, LLCGreenfield, IN, USFull-time
- Promoted
Customer Success Manager (Core Clouds) - Public Sector, Nonprofit
Stypi (Acquired by Salesforce)Indianapolis, IN, USFull-time
- Promoted
Outside Insurance Sales - Completed Training Required
Platinum Supplemental InsuranceAnderson, IndianaFull-time
- Promoted
Quick Earnings : Earn At Least $1605 For Your First 145 Trips, Guaranteed.
UberRussiaville, IN, United StatesFull-time +1