German Speaking Customer Service for Energy (Oil & Gas) industry

German Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. Our expertise spans various industries including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We are committed to matching the best candidates with the right employers through a tailored recruitment process. Currently, we are seeking a German Speaking Customer Service representative for the Energy (Oil & Gas) industry. This role is ideal for individuals who are fluent in German and have a passion for customer service. You will be responsible for assisting customers within the energy sector, addressing their inquiries, and ensuring satisfaction. By joining our team, you will not only enhance your professional skills but also have the opportunity to work in an international environment where your language abilities will be valued. Patrique Mercier Recruitment is dedicated to helping you find your dream job abroad, and we look forward to guiding you through this exciting opportunity in the consumer services industry.

Responsibilities

• Provide prompt and professional customer support in German for inquiries related to the energy sector.
• Communicate with customers via various channels, including phone, email, and live chat.
• Resolve customer complaints efficiently while maintaining a high level of satisfaction.
• Maintain accurate records of customer interactions and transactions in the system.
• Work closely with internal teams to ensure timely resolution of customer issues.
• Assist in managing customer accounts and provide updates on service developments.
• Gather and report customer feedback to help improve service offerings.