General Summary
Store Associates provide friendly service to customers shopping in-store and those engaging through omni-channel services.
They assess the customer’s needs and provide assistance by executing the company’s customer service model, always putting the customer first.
Store Associates will perform salesfloor and warehouse functions throughout the store including assisting customers, placing merchandise, completing on-line and in-store transactions customer transactions, processing incoming shipment, regular cleaning and maintenance.
Store Associates must demonstrate behaviors that align with the company values of Accountability, Collaboration, Humility and Passion.
Store Associates are brand ambassadors and responsible for the end-to-end experience, from online to store. Store Associates must comply with all policies and procedures.
Reports to : Store Manager and / or Co-Manager
Essential Duties and Responsibilities :
Customer Service Greets every customer with a helpful and friendly approach, reading customer cues and matching their needs with your service level.
Share the benefits of the DSW Loyalty program, answer questions regarding merchandise and complete the purchase through either in store sale or digital order.
Cashwrap Complete customer transactions while following DSW’s policies and procedures. Responsible for accuracy in counting money and providing change.
Communicates pricing information from receipt. Operates a calculator and enters data via the register keyboard.
- Store Operations Maintains a neat, clean and safe environment for our internal and external customers. This includes but is not limited to clearing trash from the aisles, cashwrap, and stockroom, returning shoes back to where they belong according to DSW standards, cleaning the associate breakroom and public restrooms, vacuuming, cleaning mirrors and front walkways along with any other housekeeping items deemed necessary.
- Merchandising Receives inbound freight, prepares and places merchandise on the sales floor per DSW standards, completes markdowns, maintains clearance standards and organizes and maintains the stockroom.
- Fulfillment Completes all functions of the fulfillment process including locating items, inspecting condition of product, packaging and label placement ensuring readiness for pick up / delivery.
- Asset Protection Follows all asset protection policies and procedures.
- Personal Development Actively participates in daily team meetings and ongoing training. Is open to and responsive to coaching and feedback.
- Other Duties Performs other duties as assigned by the management team.
Required Skills :
- Professional, friendly and respectful
- Customer service skills
- Ability to move with tempo to meet time bound expectations
- Good written and verbal communication skills
- Proficient in use of technology to successfully engage in customer interactions (i.e. Tablet / Register, Calculator, Register Keyboard)
- Must have the ability to spend up to 100% of working time standing or walking around the store
- Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis
Experience :
- No previous retail experience required
- Some High School Education
Preferred Qualifications
- Minimum of 1 year of retail experience as Cashier, Retail Floor Generalist, or Store Receiver is preferred
Retail Sales Associate (Part-Time)
AutoZone's Part-Time Retail Sales Associates drive sales through superior customer service by exceeding customer expectations and providing a WOW! Customer Service experience. Some of these benefits for part-time roles include:Competitive payUnrivaled company cultureMedical, dental & vision plansExc...
New Frisco 02 Grocery - Customer Service Rep- Daytime - Part-time>
HEB Grocery Stores - New Frisco 02 Grocery [Retail Associate / Team Member] As a Customer Service Representative at HEB Grocery Stores, you'll: Provide a well-stocked and well-maintained department; Stock and properly rotate products on a daily basis; Maintain all department and safety/sanitation st...
Store Associate - Part-time
As a part-time Store Associate at Shoe Carnival Inc. Are you looking for a Part-time position that offers you a fun, dynamic workplace while allowing you to indulge your passion for shoes and fashion?. ...
Store Associate - Shortage Control - Part-Time
Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes ...
Part-Time Center Associate
The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued cus...
Entry Level - Sales Representative - Part Time
The Field Sales Associate is a representative of the TVC Brand and will be a brand ambassador inside the truck stops providing membership opportunities to drivers as they conduct their daily business. The Field Sales Associate will report directly to the Field Sales Manager. The Field Sales Associat...
Retail Cosmetics Sales Associate - Estee Lauder, Stonebriar Centre - Part Time
Prolonged periods of standing/walking around the store or department. Participate in pre-selling and sales-driving events to maximize sales and reach personal sales goals. Focused on upholding Macy’s dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achi...
Sales Associate - Part Time
Supports the Store Management team, in the achievement of the store's goals, by providing a positive shopping experience to our customers, through the effective execution of the selling and service culture of Cole Haan. Achieve/Exceed personal sales goals and performance metrics while working as a t...
Part-time Retail Sales Associate
Pay, Benefits & Work Schedule: You will be eligible to participate in the Retail Store Hourly Non-Management Incentive - a program measured on Store-level Metrics; paid in accordance with the Incentive Plan terms and conditions. Sets weekly ads, including price changes, and any associated updates to...
Retail Sales Associate (Part-Time)
Position Responsibilities Provides WOW! Customer Service Ensures assigned store tasks are completed in a timely manner on assigned shift Operates cash registers and follows established cash handling procedures Follows company policies and loss prevention procedures Maintains a safe working environme...