Billing Coordinator - International Patient Center
Billing Coordinator - International Patient Center-(3290565)
Description
GENERAL SUMMARY / OVERVIEW STATEMENT : The Center for International and Specialized Services (CISS) is a dynamic, diverse, and highly customer-centric department designed to attract international patients to Mass General.
The Mass General International Patient Center () is a multicultural center that offers state-of-the-art comprehensive care and dedicated services to help patients and their families navigate care and logistics.
Our multilingual staff are proud to serve patients from around the globe and provide a seamless and outstanding experience, and the Financial Liaison plays a pivotal part in managing patient financial processes and providing outstanding customer service to patients, their families and other individuals reaching out to Mass General’s international program.
Reporting to the Finance Manager of International Services, the Financial Liaison is responsible for proactive management of all revenue cycle aspects for the Center as needed including financial clearance, payment collection, estimates, billing, account oversight and other finance / billing related functions to provide administrative support for the delivery of world-class care to thousands of patients who come to Mass General from all over the globe.
PRINCIPAL DUTIES AND RESPONSIBILITIES :
- Collects deposit payments, examines daily wire transfers, and manages appropriate allocation to patient accounts in accordance with respective collection policies
- Confirms verification of benefits from insurers, embassies, and other 3rd party payers
- Maintains accurate, up-to-date records of communication and financial transactions in all relevant systems, including CRM and EPIC
- Creates patient cost estimates while exercising initiative, sound judgment, and a deep understanding of the process
- Accesses and manages workqueues in multiple systems
- Notifies patients and supervisors of potential problems related, but not limited to, refunds, deposits, payments, claims, etc.
- Prepares and compiles itemized bills with billing summaries for submission to patient and / or payer
- Balances timely follow up on outstanding accounts while demonstrating compassion for patients' financial and health conditions
- Reviews and processes patient credits following the refund guidelines
- Responds in a timely manner to patient billing and collection inquiries
- Identifies billing and registration system issues and brings them to management’s attention for resolution
- May recommend discount and / or payment plans based on established policies and procedures and escalates appropriately
- Meets with patients on campus to address financial matters when necessary
- Brings challenging payers and accounts to the attention of the finance manager
- Acts as a resource for patients, management, and Client Specialists and Liaisons
- Assists with orienting and / or training new Liaisons and Specialists when necessary
- Works in concert with other CISS staff
- Collaborates regularly and positively with other members of the MGH, MGPO and Mass General Brigham finance groups
- Promotes a positive awareness of the CISS internally and externally
- Performs patient registration and admissions functions as needed
Performs other duties or special projects that are Department specific and that are appropriate to this level of position.
Qualifications
SKILLS & COMPETENCIES REQUIRED :
Excellent verbal and written communications skills
Effective analytical skills
Excellent interpersonal skills and ability to develop effective relationships with individuals at all levels in the organization
Proficiency in medical terminology, EMR and billing systems
Proficiency in third party reimbursement, billing and collection processes
Capable of providing outstanding customer service
Team player, works well with others
Strong attention to detail
Ability to work well under pressure and to handle sensitive information and multicultural matters
Ability to manage a large and varied workload
Excellent judgment skills with the ability to interface effectively with multinational patients, guests and payer sources
Strong computer skills required
Proactive, solution-oriented
Familiarity with the MGH environment preferred
EDUCATION :
Bachelor’s degree plus a minimum of 1 year of related experience in healthcare or a professional office setting OR high school diploma plus 3 years of related experience in a healthcare or professional office setting.
EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer.By embracing diverse skills, perspectives and ideas, we choose to lead.
Applications from protected veterans and individuals with disabilities are strongly encouraged.
Primary Location
MA-Boston-MGH 50 Staniford Street
Work Locations
MGH 50 Staniford Street50 Staniford StreetBoston02114
Finance / Accounting
Organization
Massachusetts General Hospital(MGH)
Schedule
Full-timeStandard Hours : 40
Shift
Day Job
Employee Status
RegularRecruiting Department : MGH International Patient Ctr
Job Posting
May 17, 2024
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