As a Field Service Engineer, you will play a crucial role in ensuring the optimal performance of label printing and cutting machines at customer sites.
This dynamic position involves domestic and international travel to troubleshoot, repair, and install new machines. The ideal candidate will possess a robust background in both mechanical and electrical engineering, with specific expertise in working with Siemens technology.
Responsibilities
- Customer Site Visits : Travel to customer sites, both domestic and international, to troubleshoot and resolve issues with label printing and cutting machines.
- Conduct comprehensive assessments to diagnose mechanical, electrical, and software-related problems.
- Machine Installation : Provide on-site support for the installation of new label printing and cutting machines at customer facilities.
- Collaborate with customers to ensure a smooth and efficient setup process, offering technical guidance and training as needed.
- Technical Support : Offer remote technical support to customers via phone or email when on-site presence is not required.
- Act as a point of contact for customers, addressing inquiries and providing timely solutions to technical challenges.
- Documentation and Reporting : Maintain detailed and accurate records of service visits, troubleshooting procedures, and resolutions.
- Generate comprehensive reports for each service assignment, outlining the work performed, parts utilized, and recommendations for ongoing machine maintenance.
- Collaboration : Work closely with the engineering and customer support teams to convey customer feedback, recurring issues, and potential product improvements.
- Collaborate with internal departments to ensure the timely delivery of replacement parts and resources.
Qualifications :
- Bachelor's degree in Electrical or Electronic Engineering or a technical certification with at least 3-5 years of relevant field experience.
- Proven experience in troubleshooting and repairing complex machinery, with a focus on label printing and cutting machines.
- Strong background in both mechanical and electrical engineering principles.
- Proficiency in working with Siemens and Bosch technology. Programing knowledge is a plus.
- Excellent problem-solving skills and the ability to think analytically under pressure.
- Exceptional communication skills to effectively interact with customers and internal teams.
- Willingness to travel extensively, both domestically and internationally, as per job requirements.
Preferred Skills :
- Previous experience in the printing or packaging industry.
- Familiarity with label printing and cutting machine software.
- Knowledge of Spanish or other languages is a plus.
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