Patient Access Coordinator CBC Oncology Center

Patient Access Coordinator

Patient Access Coordinators are imperative to the overall success of the entire revenue cycle. Most of the information submitted on a claim derives from an Access team member. They are primarily responsible for completing a thorough admissions process of all inpatients and outpatients. Exemplary customer service skills are crucial in this role, as the Patient Access Coordinator must ensure that accurate information is collected, that they are always sensitive to the confidentiality of this information, and that patients are aware of their rights as determined by HIPAA regulations and company policy. Extensive Insurance experience / training is vital to success within this role. Employee will maintain compliance with state and federal regulatory body requirements regarding access services. Verifying Insurance Eligibility, Compliance, Point of Service estimates and collections are part of their responsibility.

Job Summary : Individual will have some specific job functions, but will be crossed trained to perform duties for other team members.

Principal Duties and Responsibilities :

• Greet patients in a positive and welcoming manner
• Request patient to sign-in on registration sheet
• Register patient in Mosaiq and Paragon
• Print ID bracelet and place on each patient while verifying Date of Birth and patient name
• Communicate with patient what they are scheduled for and where they need to go throughout the office during their appointment
• Verify all demographics and insurance information and update when needed-scan into EMR
• Verify Insurance Card and Drivers License scanned into computer while patient is at your work station. Collect yearly consent, Medicare co-ins form and MSP when needed.
• New patients and new hospital returns must have all new patient forms signed and filled out prior to seeing physician. New Paragon accounts must be dropped to billing and consents signed
• Collect co-payments when applicable
• Drop Paragon accounts to billing when necessary for repeat patients
• Assign a pager and queue patient to next location
• Review Daily Master Schedule each day and mark patients that did not show for their appointments. Send No Show letters and document in Mosaiq. Copy and paste labs not done in Guidelines for their next scheduled appointment. Fill out no show form and forward to scheduling if patient needs called to reschedule.
• Greet Drug Reps, delivery personnel, and other persons scheduled for meetings and direct them to the correct departments or managers.

High school diploma or equivalent Must type 40-45 wpm Registration Experience Preferred

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.

EEO Statement : Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing. NOTICE OF NONDISCRIMINATION AND ACCESSIBILITY TO SERVICES Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056.