Associate Digital Marketing Manager
Owned Digital Marketing & Execution manages personalization campaigns across all of TD Owned Channels which includes Public Site, SMS & Authenticated Channels such as Online Banking & TD Mobile App. The team supports the strategy behind the campaigns and channels, the testing agenda, scalability of the channels, execution, auditing and measuring success and optimizing on a regular basis. The teams primary focus is the onboarding of Salesforce, so we are looking for a strong candidate with experience in Marketing Cloud Personalization to help us enable and scale the utilization of the tool across our Owned Channels.
The Associate Digital Marketing Manager is a knowledgeable marketing professional that leads / manages moderately to complex key project plans / planning, and / or campaigns within the digital, social, and content marketing space. This role is responsible for supporting internal and / or external consulting and advisory services for businesses or functions within own portfolio, as well as applying best practices to implement process, product or service improvements.
Depth & Scope :
- Expert level professional role requiring in-depth knowledge / expertise in own domain / field of specialty and a working knowledge of broader related areas
- Integrates the broader organizational context into advice and solutions within own area
- Understands the industry, competition and the factors that differentiate the organization
- Applies best practices to implement process, product or service improvements
- Acts as a subject matter expert within their own area of specialty or as a resource for others
- Leads projects of moderately to complex risk and resource requirements; may lead end-to-end processes or functional programs
- Contributes to setting standards within area of expertise
- Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
- Uses advanced methods to contribute to new solutions and recommend standards against which others will operate
- Impacts a range of functional programs and operations across own and related teams
- Interprets guidelines, standards, policies and results of analysis to inform decision making at senior levels
- Builds stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels
- Works independently as the senior technical lead and guides others within area of expertise
- Identifies and leads problem resolution for complex issues at all levels
Education & Experience :
Undergraduate degree and / or relevant professional certifications, designations, or equivalent required5+ years relevant experienceProficient knowledge of multiple marketing disciplines, strategy development, consulting principles, lines of businesses supported, banking industry, and product / customer marketsKnowledge of current and emerging competitor and market trendsKnowledge of risk management environment, standards and regulationsAbility to manage a budget and work within the constraints of that budgetAbility to lead, plan, implement and evaluate program / project activities to ensure completion of initiativesAbility to exercise sound judgement in making decisionsAbility to communicate effectively in both oral and written formAbility to work collaboratively and build relationshipsSkill in using computer applications including MS OfficeAbility to analyze, organize and prioritize work while meeting multiple deadlinesAbility to work successfully as a member of a team and independentlyAbility to handle confidential information with discretionPreferred Skills :
Salesforce MCP Experience (build & technical)Salesforce Mobile Studio Experience (build & technical)Salesforce CDC Experience (segmentation activation experience)Adobe Audience Manager (build & technical)Experience in SSJS, HTML & / or CLSCustomer Accountabilities :
Within own portfolio and / or area of expertise, acts as a champion for all things digital marketingLeads and / or manages the development and delivery of digital marketing capabilities, project fulfilment, and / or change management / communicationActs as a subject matter resource, providing insights to ensure alignment to the Bank's overarching marketing strategies as well as industry trends / market forces / competitive landscapeHelps to develop strategy (e.g., in relation to personalization and / or product roadmaps) with relevant stakeholdersReviews reporting and data to identify key areas of improvement, collaborating with internal / external business partners for improved operational strategy / effectivenessAssists with the development of processes / operational structure in support of real-time data acquisition (internal and / or external), synthesis, and communicationPrepares and distributes relevant reports to stakeholders, based on project needMay own governance of selected projects within own area of expertise, including related risk / control management activitiesShareholder Accountabilities :
Adheres to enterprise frameworks or methodologies that relate to activities for our business areaEnsures respective programs / policies / practices are well managed, meet business needs, comply with internal and external requirements, and align with business prioritiesConsistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriateEnsures business operations follow applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)Participates in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situationsConducts internal and external research projects; supports the development / delivery of presentations / communications to management or broader audienceConducts meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs / policies / practicesMonitors service, productivity and assesses efficiency levels within own function and implements continuous process / performance improvements where opportunities existLeads / facilitates and / or implements actions / remediation plans to address performance / risk / governance issuesActively manages relationships within and across various business lines, corporate and / or control functions and ensures alignment with enterprise and / or regulatory requirementsKeeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impactsMaintains a culture of risk management and control, supported by effective processes in alignment with risk appetiteEmployee / Team Accountabilities :
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues / points of interestProvides thought leadership and / or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unitKeeps current on emerging trends / developments and grows knowledge of the business, related tools and techniquesParticipates in personal performance management and development activities, including cross training within own teamKeeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activitiesContributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practicesLeads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationshipsContributes to a fair, positive and equitable environment that supports a diverse workforceActs as a brand ambassador for your business area / function and the bank, both internally and / or externallyPhysical Requirements :
Never : 0%; Occasional : 1-33%; Frequent : 34-66%; Continuous : 67-100%
Domestic Travel OccasionalInternational Travel NeverPerforming sedentary work ContinuousPerforming multiple tasks ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds OccasionalSitting ContinuousStanding OccasionalWalking