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Associate Manager, Digital Marketing
Associate Manager, Digital MarketingTD Bank • Mount Laurel, NJ, US
Associate Manager, Digital Marketing

Associate Manager, Digital Marketing

TD Bank • Mount Laurel, NJ, US
17 hours ago
Job type
  • Full-time
Job description

Associate Digital Marketing Manager

Owned Digital Marketing & Execution manages personalization campaigns across all of TD Owned Channels which includes Public Site, SMS & Authenticated Channels such as Online Banking & TD Mobile App. The team supports the strategy behind the campaigns and channels, the testing agenda, scalability of the channels, execution, auditing and measuring success and optimizing on a regular basis. The teams primary focus is the onboarding of Salesforce, so we are looking for a strong candidate with experience in Marketing Cloud Personalization to help us enable and scale the utilization of the tool across our Owned Channels.

The Associate Digital Marketing Manager is a knowledgeable marketing professional that leads / manages moderately to complex key project plans / planning, and / or campaigns within the digital, social, and content marketing space. This role is responsible for supporting internal and / or external consulting and advisory services for businesses or functions within own portfolio, as well as applying best practices to implement process, product or service improvements.

Depth & Scope :

  • Expert level professional role requiring in-depth knowledge / expertise in own domain / field of specialty and a working knowledge of broader related areas
  • Integrates the broader organizational context into advice and solutions within own area
  • Understands the industry, competition and the factors that differentiate the organization
  • Applies best practices to implement process, product or service improvements
  • Acts as a subject matter expert within their own area of specialty or as a resource for others
  • Leads projects of moderately to complex risk and resource requirements; may lead end-to-end processes or functional programs
  • Contributes to setting standards within area of expertise
  • Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
  • Uses advanced methods to contribute to new solutions and recommend standards against which others will operate
  • Impacts a range of functional programs and operations across own and related teams
  • Interprets guidelines, standards, policies and results of analysis to inform decision making at senior levels
  • Builds stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels
  • Works independently as the senior technical lead and guides others within area of expertise
  • Identifies and leads problem resolution for complex issues at all levels

Education & Experience :

  • Undergraduate degree and / or relevant professional certifications, designations, or equivalent required
  • 5+ years relevant experience
  • Proficient knowledge of multiple marketing disciplines, strategy development, consulting principles, lines of businesses supported, banking industry, and product / customer markets
  • Knowledge of current and emerging competitor and market trends
  • Knowledge of risk management environment, standards and regulations
  • Ability to manage a budget and work within the constraints of that budget
  • Ability to lead, plan, implement and evaluate program / project activities to ensure completion of initiatives
  • Ability to exercise sound judgement in making decisions
  • Ability to communicate effectively in both oral and written form
  • Ability to work collaboratively and build relationships
  • Skill in using computer applications including MS Office
  • Ability to analyze, organize and prioritize work while meeting multiple deadlines
  • Ability to work successfully as a member of a team and independently
  • Ability to handle confidential information with discretion
  • Preferred Skills :

  • Salesforce MCP Experience (build & technical)
  • Salesforce Mobile Studio Experience (build & technical)
  • Salesforce CDC Experience (segmentation activation experience)
  • Adobe Audience Manager (build & technical)
  • Experience in SSJS, HTML & / or CLS
  • Customer Accountabilities :

  • Within own portfolio and / or area of expertise, acts as a champion for all things digital marketing
  • Leads and / or manages the development and delivery of digital marketing capabilities, project fulfilment, and / or change management / communication
  • Acts as a subject matter resource, providing insights to ensure alignment to the Bank's overarching marketing strategies as well as industry trends / market forces / competitive landscape
  • Helps to develop strategy (e.g., in relation to personalization and / or product roadmaps) with relevant stakeholders
  • Reviews reporting and data to identify key areas of improvement, collaborating with internal / external business partners for improved operational strategy / effectiveness
  • Assists with the development of processes / operational structure in support of real-time data acquisition (internal and / or external), synthesis, and communication
  • Prepares and distributes relevant reports to stakeholders, based on project need
  • May own governance of selected projects within own area of expertise, including related risk / control management activities
  • Shareholder Accountabilities :

  • Adheres to enterprise frameworks or methodologies that relate to activities for our business area
  • Ensures respective programs / policies / practices are well managed, meet business needs, comply with internal and external requirements, and align with business priorities
  • Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
  • Ensures business operations follow applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
  • Participates in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
  • Conducts internal and external research projects; supports the development / delivery of presentations / communications to management or broader audience
  • Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs / policies / practices
  • Monitors service, productivity and assesses efficiency levels within own function and implements continuous process / performance improvements where opportunities exist
  • Leads / facilitates and / or implements actions / remediation plans to address performance / risk / governance issues
  • Actively manages relationships within and across various business lines, corporate and / or control functions and ensures alignment with enterprise and / or regulatory requirements
  • Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
  • Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
  • Employee / Team Accountabilities :

  • Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues / points of interest
  • Provides thought leadership and / or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit
  • Keeps current on emerging trends / developments and grows knowledge of the business, related tools and techniques
  • Participates in personal performance management and development activities, including cross training within own team
  • Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
  • Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
  • Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships
  • Contributes to a fair, positive and equitable environment that supports a diverse workforce
  • Acts as a brand ambassador for your business area / function and the bank, both internally and / or externally
  • Physical Requirements :

    Never : 0%; Occasional : 1-33%; Frequent : 34-66%; Continuous : 67-100%

  • Domestic Travel Occasional
  • International Travel Never
  • Performing sedentary work Continuous
  • Performing multiple tasks Continuous
  • Operating standard office equipment - Continuous
  • Responding quickly to sounds Occasional
  • Sitting Continuous
  • Standing Occasional
  • Walking
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    Digital Marketing Manager • Mount Laurel, NJ, US

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