Help Desk Support Lead

This role will be supporting the Persistent Cyber Training Environment (PCTE) platform.

This person will be leading the help desk team as a Tier lll engineer, providing IT support and ensuring that the solutions align with the strategic objectives of the customer

You will be a member of the platform support team, and provide service design, transition, and operation , ensuring the services are aligned with the needs of the customer.

You will use Jira Service Manager tools, vSphere, and other tools to monitor and maintain the PCTE platform to ensure its at peak performanc

Required Experience / Qualificati

onsThis role requires an ACTIVE TOP SECRET CLEARANCE upon h

• ire5-8 years of directly related experience supporting help desk operatio
• ns.Bachelor's degree in a technical discipline such as IT, computer science, systems or software engineering from an accredited college or university.

5 years’ experience in lieu of degr

• ee)DoD 8570.01-M IAT Level II Security Environment Certification : CompTIA Security+ CE, CI
• SSPDemonstrated expertise in administering software systems within virtual machine and container-based hybrid cloud environmen
• ts.Support the configuration, execution, and troubleshooting of virtual environments created by users within PC
• TE.Proficiency in Red Hat Enterprise Linux (RHEL) Identity Management (IdM) and Single Sign-On (SSO) using Lightweight Directory Access Protocol (LDA
• P).Experience in maintaining and supporting networks in NSX / NS
• X-TDemonstrated experience configuring and maintaining Linux based systems including the ability to create, modify and implement scripts to accomplish tas
13 days ago