Spanish Bilingual Customer Advocate
Spanish Bilingual Customer Advocate at Aston Carter in Boise, Idaho, United States Job Description Description : Looking for a motivated individual to take on the duties for a health insurance company in the Treasure Valley.
This individual will have the ability to take inbound calls and assist customers in getting signed up end enrolled within the Open Enrollment season for health insurance.
The ideal individual will be patient, active listen, and be able to multi task on the computer within data entry. Skills : Customer service, Data entry, Health care, Customer support, Inbound call, Call center, Insurance, Medical, Customer service call center, Microsoft office, Service Top Skills Details : Customer service,Data entry,Health care,Customer support,Inbound call,Call center,Insurance,Medical Additional Skills & Qualifications : Provide thorough, timely, accurate customer support and complex problem solving via telephone, email, and other methods in a high-volume support center environment during annual open enrollment periods.
Consistent attendance is an essential requirement for CAs to perform job expectations in YHI's high-volume call center environment.
Support wide range of customer and consumer connector questions such as general insurance enrollment, non-financial assistance eligibility, making enrollment changes, use of the online technology, individual enrollment, plan selection alternatives, family status changes, and other insurance and / or ACA related topics.
Complete accurate data entry of contact with customers in YHI's computer systems. Respond professionally, appropriately, and promptly to inbound calls, difficult or emotional customer situations and other sources of customer inquiries.
Manage difficult or emotional customer situations and respond promptly to customer inquiries. Complete accurate data entry of contact with customers in YHI's computer systems.
Utilize YHI's technology platform to review relevant customer information and resolve customer concerns or questions. Troubleshoot technical issues based on strong understanding of process, policy and systems.
Conduct research as necessary to effectively resolve customer situations. Adhere to YHI policies, procedures, and expectations to meet YHI performance objectives in service, quality assurance, and productivity.
Support YHI's carrier appeals process, carrier reconciliations, and renewal of eligibility for non-financial assistance.
May create, route, and respond to customer and / or consumer connector tickets. Process enrollment discrepancies as well as perform manual verificati To view full details and how to apply, please login or create a Job Seeker account
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