Cat Enrichment Coordinator

JOB / POSITION TITLE : Cat Enrichment Coordinator

STATUS : Non-exempt

LOCATION : On Site

PRIMARY PURPOSE : The coordinator will facilitate Hawaiian Humane's behavior and enrichment programs with a primary focus on cat enrichment. This role is accountable for ensuring an exceptional experience for the animals in the organization's care, improving and maintaining their physical and mental wellbeing.

Reports To : Behavior Manager

Supervises : Volunteers

ESSENTIAL DUTIES / FUNCTIONS :

• People Care. Ensuring internal and external patrons (employees, volunteers, Hawaiian Humane partners and community members) and their needs are a primary focus. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances and will occur through face to face, telephone, and electronic mail. Employees are expected to actively support a positive team environment, directly address conflict with the goal of problem solving and appropriately express concerns. This position interacts with and collaborates with employees and volunteers at all levels of the organization.
• Customer Care. Deliver high-level customer service to Hawaiian Humane community members via Behavior / Enrichment Programs including, adoption follow up support, volunteer support and needs related to department assigned volunteers. Communicate with a diverse group of people in a consistently compassionate, informative, respectful and professional manner. Manage emotionally difficult situations with strong communication skills and empathy.
• Program Assessment, Development & Growth. Work with directors, managers and peers to create, develop and implement program standards, SOPs and systems, ensuring these are updated, followed, and communicated with staff and volunteers. Support organization objectives and plans including existing programs such as enrichment program for all species. Work in conjunction with direct supervisor and other department managers to assess and monitor programmatic efficacy and impact and implement improvements. Assists in the management of department resources including supply acquisition and inventory.
• Animal Behavior Evaluation and Support . With volunteers and staff, implement behavior interventions, gather behavioral information, and provide enrichment activities to support animals' behavior needs during their stay. In partnership with other departments, monitor the behavior of animals in Hawaiian Humane care to identify animals who may benefit from enrichment interventions. Work collaboratively to implement, monitor and revise individualized plans as appropriate. Monitor animal population to identify and resolve issues that may compromise their care and placement. Enter plans, notes and other necessary information into tracking systems and shelter software program. Review cases and appropriately pathway animals using pathway planning tools.
• Training and Education . Train volunteers and staff on organization standardized, least intrusive, minimally aversive animal handling. The coordinator will model and train Fear Free and positive reinforcement methods for animal handling at every interaction. Work with and handle animals of varying species, size and temperament daily in a caring, safe and respectful manner. Teach staff and volunteers to identify and address behavior concerns. Assist in maintaining educational and support collateral on animal behavior and handling for internal and external use.
• Volunteer Management and Cultivation. In partnership with Volunteer Services, build and nurture a team of dedicated enrichment volunteers. Support and work closely with volunteers to ensure industry best practices are utilized in the enrichment of the animals. Effectively develop, lead, and retain volunteers to support all behavior programs and services. Prepare and maintain volunteer schedules for adequate daily volunteer coverage within enrichment programs and initiatives.
• Personal and Professional Development. Keep abreast of animal behavior and training trends especially as it applies to the sheltering environment. Work with the manager and peers to create and innovate best practices and together with the team develop the future state of the behavior department at Hawaiian Humane.
• Organizational Support. Participate in meetings, sharing and implementing program and organizational improvements. Collaborate with colleagues to balance competing priorities, create organizational alignment, support strategic planning, execute upon organizational initiatives, and ensure alignment with core values, vision, and mission. Participate in inter-departmental meetings and discussions to support and develop initiatives.

OTHER DUTIES / FUNCTIONS :

JOB CONDITIONS :

MENTAL, PHYSICAL AND COMMUNICATION DEMANDS :

QUALIFICATION REQUIREMENTS :

The above information on this job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.