Job Description
Title - Field Operations Support Assistant
Shift – Mon to Fri (8 : 30AM to 5 : 00PM). with every other weekend Sat-8 AM to 4 PM and Sun-10 AM to 3 PM.
Location – Miami, FL 33167
Summary :
- Field Operations Support Assistant support the smooth running of offices by carrying out clerical tasks and projects.
Responsibility :
Answer and manage incoming telephone calls, directing clients to the appropriate counselors.Handle cash processing and process payments accurately in the system.Perform data entry tasks with attention to detail.Collaborate effectively with team members and support various departments as needed.Provide excellent customer service and assist clients with inquiries.Adapt quickly to changing tasks, procedures, and priorities.Learn and perform duties across multiple administrative areas through training.Maintain inventory and ensure counselors have necessary materials for client services.Conduct research on customer accounts to ensure all requirements are met for services.Support front desk, counselors, administrative team, and management in daily operations.Respond to new tasks and challenges efficiently, demonstrating flexibility and reliability.