Description :
The Call Center Rep is responsible for assisting customers with telephone, web, and mail orders while ensuring customer satisfaction and maintaining a positive image for the Company.
Job Duties :
Assisting customers with telephone and web orders as well as customer service calls, emails and chats while ensuring customer satisfaction.
Service customers via telephone, web orders, email and chat.
Processes orders (mail, phone, fax, and web).
Assist with mail-in order preparation.
Takes customer service calls, including orders and catalog requests, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
Responds to order problems arising after order receipt, service requests including returns and exchanges, inquiries and complaints by phone, chat, mail, email.
Being ready and available to answer customer calls in a timely manner.
Hours : 9 : 30-6 Monday-Friday
Skills :
Call center, Customer service, Customer support, Customer service oriented, Sales, Support, Microsoft office, Customer service skills, Customer service call center
Additional Skills & Qualifications :
Proficient Knowledge of Microsoft Office 365
Proficient Writing Skills
Possesses the ability to build rapport with customers
Comfortable in a teamwork driven environment
Sales knowledge preferred but not required
Comfortable with Multi-tasking
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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