Service Desk Support Analyst

A company is looking for a Service Desk Support Analyst IV.

Key Responsibilities

Reviews ticket queue and works to reduce ticket count

Uses Incident and Knowledge data to identify common issues and collaborates on solutions

Assists Technical Advocates with technical issues and answers elevated customer phone calls

Required Qualifications

High School diploma or GED is required

4+ years of related experience is required

Vocational or technical education may be required in addition to prior work experience

Experience in a Health Care environment is required

Previous Service Desk experience is desired